2nd / 3rd Line Support - Citrix / 365 / Fintech

4 weeks ago


London, United Kingdom The Workplace Consultancy Full time

Founded in 2010 My client is a disruptive financial technology (FinTech) company. Their clients are made up of Leading investment banks, asset managers, hedge funds, commodity houses, and brokerage firms (collectively representing over 20 trillion dollarsof AUM). My client AI-assisted Software Products offer market-leading trade data analysis in the following areas: Market Abuse; Operational Risk; Best Execution; Anti Money Laundering and Comms Surveillance.

**The Role**

We are looking for a proactive individual to own and develop on the desktop support function. The primary function of this role is to provide desktop support to the end users. This role requires initiative and excellent communication skills to ensure consistentdelivery of services.

**Responsibilities**:

- Proactive monitoring and prioritisation of incoming IT support requests on the internal ticketing system
- Develop and maintain support documentation, and standard operating procedures to improve user experience over time
- Develop and mentor more junior members of the team
- Coordinate with other teams within the firm (or external contractors) for escalation of issues
- Perform root cause analysis of incidents, and proactively identify repeated incidents, to minimise incident re-occurrence
- Report on monthly KPIs to track common support themes, or problematic areas
- Asset management of all UK devices and equipment

**Essential Skills/Competencies**
- Have a proven track record of hands-on desktop support experience
- Operate in a proactive manner to identify some issues before they become widespread
- Supporting all levels of users in a consultative and collaborative manner, managing expectations, and seeing issues through to completion
- Have experience with some/all of:

- Windows 10
- Microsoft Office 365, and Teams
- Citrix
- Active Directory
- SharePoint
- Networking concepts
- Basic security best practices, such as knowledge of AntiVirus software, Phishing concepts, Spam, etc
- Peripheral hardware (printers and scanners, external monitors, etc)



  • London, United Kingdom Code Red Associates Full time

    **1st/2nd Line Support Analyst** **North London** **£33,500** - Maintain a pro-active role in monitoring all requests, incidents and problems, having complete visibility on the Infrastructure Service Desk. - Respond to Service Desk phone calls/tickets as needed, focusing on 2nd line tickets and activities, and taking on tickets escalated by the 1st line...


  • London, United Kingdom Circle Recruitment Full time

    IT Desktop Support Analyst - 2nd Line - South West London IT Desktop Support Analyst with strong 2nd line IT support experience in Azure AD, Office 365 & networking is required by a leading law firm based in Southwest London. This is a new role due to company growth, with a clear progression path to a 3rd linelevel role in the future. Experience...

  • 3rd Line Support

    4 weeks ago


    London, United Kingdom Transputec Full time

    About the Job A talented 3rd Line IT Support Engineer is required by a successful Managed Services company who specialise in providing IT support to the private and public sectors. Based near Wembley, you’ll provide 3rd line support services both remotely and on client sites in Central London. Client You’ll join a successful Managed Service...


  • London, United Kingdom eTech Partners Full time

    My Client are a Fintech based in the City of London and are looking for a 2nd/3rd Line IT Support Engineer with experience in AWS that is customer focused and a natural problem solver. **Responsibilities.** - Perform AWS deployment, management upgrades and system migrations as part of our IT Operations service - Assist in evaluating new technologies and...

  • 2nd/3rd Line

    1 month ago


    London, United Kingdom Clear IT Recruitment Limited Full time

    Our client is seeking a 2nd Line Engineer/3rd Line - IT Support Engineer to be part of their growing team, based in Mayfair, London. Working Pattern Participation in the Work on call weekend Rota is compulsory which is once every month. You will be paid an additional £250.00 for the work on call shift. You will effectively be a standby employee on the...


  • London, United Kingdom Mbseco Full time

    We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. The 2nd & 3rd Line IT Systems Engineer, plays a crucial role in the provision of comprehensive IT cover, service desk...


  • London, United Kingdom In Technology Group Limited Full time

    1st / 2nd Line Support Engineer O365 - MSP My client has an immediate requirement for a 1st / 2nd Line Support Engineer to work on an initial short-term contract. You would be working within the following skills as a minimum: Office 365 Citrix Active Directory Windows 10 Windows Server Exchange Data Backup If you fit the above skill set and are...


  • London, United Kingdom Dolphin Stone Consultancy LTD Full time

    2nd & 3rd Line IT Systems Engineer Location: West London Salary: £30k - £40k ? We are currently seeking an experienced, reliable, self-motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. The 2nd & 3rd Line IT Systems Engineer, plays a...


  • London, United Kingdom Ernest Gordon Recruitment Limited Full time

    **2nd Line Line IT Support (**AI Vehicle Technology, R&D**)** Woolwich **£40,000 - £45,000 + Internal Training + Company Benefits + Career Progression** - Are you an experienced 3rd Line IT Support Engineer looking for the opportunity to progress your career for a company that provide market leading vehicle safety AI technology, who's technology is...


  • London, United Kingdom Exponential-e Full time

    Job Description Overall purpose of the job:  To manage and own support tickets in relation to existing customer services To design and implement changes as per client’s requirements. To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks. Key responsibilities...


  • London, United Kingdom Mbseco Full time

    We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment. The 2nd & 3rd Line IT Systems Engineer, plays a crucial role in the provision of comprehensive IT cover, service desk...

  • 2nd Line IT Engineer

    1 month ago


    London, United Kingdom In Technology Group Limited Full time

    **Job Title**:2nd Line Support** **Location**:London, EC1Y 1BE - HYBRID WORK** **Salary**:£37,000 **Key B enefits**:Private Healthcare, 30 Days Holiday, Pension Contributions, Life Insurance, Certification Funding, Training Allowance **Overview**: We are currently recruiting for a 2nd Line Support role, based in London. This role is suitable for an...


  • London, United Kingdom Handle Recruitment Ltd Full time

    **Sector**: digital & technology - **Type**: office-based - **Contact**: Josef Roberts - **Start Date**: ASAP - **Expiry Date**: 05 January 2023 - **Job Ref**: BBBH103692 **1st & 2nd Line Support - Design/Architecture Studio - King's Cross** A rare opportunity to join a prestigious Global Design and Architecture Studio as a 1st and 2nd Line IT Support...


  • London, United Kingdom Rethink Full time

    2nd/3rd Line Support Engineer Contract - £300pd INSIDE IR35 I am currently recruiting on behalf of a leading Pharmaceutical and Supply Chain organization for a Desktop Support Agent to join them on a contractual basis We need a Service Desk Agent to start over the next couple of weeks. This is a 3-month initial contract but is likely to be extended...


  • London, United Kingdom Nexus Jobs Limited Full time

    Information Security Manager with 2nd and 3rd Line Support Job Description Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including...


  • London, United Kingdom Nexus Jobs Limited Full time €65,000 - €80,000

    Information Security Manager with 2nd and 3rd Line Support Job Description Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including...


  • London, United Kingdom Nexus Jobs Limited Full time

    Information Security Manager with 2nd and 3rd Line Support Job Description Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including...


  • London, United Kingdom 360 Resourcing Solutions Full time

    **3rd Line Support/Project Delivery -£40,000-£45,000 - Greater London** My client is a leading Managed Service Provider with a global reach and a number of large multinational customers. They are going through some really exciting growth and for the right person there is a fantastic opportunity to grow with the company. We are looking for a **3rd Line...

  • 2nd Line Support

    1 month ago


    London, United Kingdom Hays Specialist Recruitment Limited Full time

    2nd Line Support - 6 Week Contract - £25 per hour Inside IR35 - Enhanced DBS required **Your new role**An education institution located in the East London require a 2nd line support to support the team on a short term 6 week engagement. This role is fully on site, 5 days a week and you will work 36 hours a week. You will be supporting the team with the...


  • London, United Kingdom George Blake Full time

    Are you an experienced 2nd line support engineer looking for your next challenge? Look no further!As a 2nd line support engineer, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure. You will be responsible for troubleshooting and resolving complex technical issues, ensuring that all systems are up and running at...