3rd Line Support/project Delivery

1 month ago


London, United Kingdom 360 Resourcing Solutions Full time

**3rd Line Support/Project Delivery -£40,000-£45,000 - Greater London**

My client is a leading Managed Service Provider with a global reach and a number of large multinational customers. They are going through some really exciting growth and for the right person there is a fantastic opportunity to grow with the company.

We are looking for a **3rd Line Support/Project Delivery** Engineer to take on a dual role within the company. As a senior **3rd Line Support/Project Delivery** you will be the final point of escalation for any technical issues for our clients or escalated from the 1st and 2nd line teams.

The majority of the day-to-day duties for the **3rd Line Support/Project Delivery** will be delivering projects for our customers sometimes on client site but often using MDM software such as In-tune/JAMF.

On a daily basis the **3rd Line Support/Project Delivery** will be responsible for:

- Delivering MS solutions and deployments to customers on-premise and remotely
- Providing technical support to our clients both onsite and remotely.
- Research and seek solutions to problems and documenting findings in a timely and effective manner.
- Contributing to helping manage the helpdesk ensuring tickets are handled quickly and to a high standard.
- Assisting in managing client relationships and representing the company in a positive manner.
- Managing various cloud services as necessary.

Ideally you will have previous Project delivery experience and experience of most of the following:

- Microsoft / Office 365 / Azure / Exchange platform - advanced knowledge.
- MDM software such as In-tune / JAMF advanced knowledge.
- Experience working on major projects as part of a team.
- Networking - routers, switches, vlans and other networking aspects.
- Windows server knowledge / Hyper V virtualisation -desirable.
- Remote support software such as TeamViewer and Splashtop
- RMM tool knowledge.
- Anti-Virus / security software such as Webroot and ESET.
- General PC / Mac trouble shooting skills.
- Telephony / VoIP systems experience.
- Backup / server monitoring tools.
- Autotask and IT Glue CRM platforms knowledge is beneficial.
- AWS / Google cloud knowledge desirable.
- Excellent communication skills with customers written and verbal.
- Various other skills related to providing IT services to other businesses.



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