1st-3rd Line Support

3 weeks ago


London, United Kingdom Nemo Resourcing Limited Full time

**Client Remote Support - 1st to 3rd Line - Windows, Office 365 - the opportunity**

This is a fantastic opportunity to join a busy and ambitious MSP delivering to clients in the Finance sector. This team is first point of contact for external customers and resolves queries to 3rd-line level, and is genuinely a springboard into all sortsof opportunities within the business.

The role offers a hybrid working pattern after your onboarding period, with 3 days in the Central London office and 2 from home. A shift pattern is operated, with the earliest start being 7am (till 4pm) and latest being 10am till 7pm, with an occasionallater shift.

**Client Remote Support - 1st to 3rd Line - responsibilities**
- Responding to customer support enquiries and fixing to 3rd-line level
- Monitoring & maintenance of customer IT infrastructure, circuits & connectivity
- Supporting Windows desktops and servers
- Troubleshooting the Microsoft 365 suite
- Creating and modifying Group Policy Objects
- Installing & troubleshooting client software (e.g. Bloomberg)
- Supporting mobile devices (iOS, Android) AND MDM (InTune, Airwatch)
- Building, deploying & repairing hardware

**Client Remote Support - 1st to 3rd Line - requirements**
- Expert knowledge of Windows 7 and 10
- Exposure to Windows Servers (2012, 2016, 2019)
- Excellent communication skills
- Strong problem-solving and diagnostic capabilities
- Advanced Office 365 troubleshooting skills
- Powershell skills
- Understanding of routers, switches & firewalls
- Knowledge of MDM solutions, smart hosts and web filters would be useful



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