2nd & 3rd Line IT Systems Engineer

3 weeks ago


London, United Kingdom Mbseco Full time

We are currently seeking an experienced, reliable, self motivated individual to work as part of a busy team responsible for the delivery of IT support and services across a variety of departments, within a fast paced environment.
The 2nd & 3rd Line IT Systems Engineer, plays a crucial role in the provision of comprehensive IT cover, service desk assistance, and desktop support. Acting as the primary point of contact for users across multiple bases, you will address application, system, and hardware support needs, collaborating with third-party IT vendors where needed.
Based at the MBS Equipment Company, East London, with occasional travel to other sites, this position involves user and equipment administration, device management across various platforms.
Provide 2nd & 3rd line technical support for approved hardware and software
Install and manage Microsoft Client Operating Systems
In-depth understanding and administration of Active Directory, including Group Policies
User account management, security group administration, onboarding/offboarding processes and device enrollment/documentation
Install, set up, and perform maintenance on network printers and wireless devices
Manage and support Office 365, including user and service administration
Responsible for patch management across site servers, desktops, servers & MAC estate
Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions
Analyse and troubleshoot complex hardware, software, and support Network engineering with network problems.
Maintain documentation for systems, configurations, and troubleshooting procedures
Provide guidance and mentorship to junior support engineers
Administer SharePoint online, managing groups, security, permissions
Supporting multiple sites from HQ utilising remote management tools
Provide orientation and guidance to users on new software and computer equipment
Implementation and enforcement of security best practices
Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint
Manage the IT helpdesk Q providing 2nd & 3rd Line support
Integration and support of CCTV systems & Net2 within the network infrastructure
Utilisation/Implementation of monitoring tools for proactive issue detection and resolution
Proficient in troubleshooting hardware, software, and network issues
Expertise in configuring and maintaining server hardware
Familiarity with cloud platforms (AWS, Azure) is advantageous
Proficiency in managing and troubleshooting Windows Server and Desktop operating systems
Stay updated on best IT practices and industry knowledge
Knowledge of IP telephone systems
IT hardware knowledge
Basic networking skills
Experience with Azure Cloud, Office 365, O365 Exchange, SQL
Local and wide-area networking knowledge
Strong knowledge of Windows Server and Office 365
Prior Service Desk, Desktop Support, or general IT Support experience
Experience with Network Hardware, Active Directory, VoIP Telephony systems
Passion for computers with practical knowledge of PC hardware and software
Flexible, willing, self-motivated, and hands-on
Full clean driving license for occasional travel to other locations
Current valid passport for potential travel to European locations when required
MBS Equipment Co is a global leader in the provision of professional lighting rental and associated facilities, to the film, television and media production industry.
Part of the  The MBS Group , the world‘s largest studio management and production services company, with bases throughout Europe and North America, we are proud to support crews, with an unrivalled collection of equipment and solutions which embrace both the conventional and the very latest in advanced technology.
MBS Equipment Co is an inclusive, people focussed organisation, which strives to create strong career opportunities, available to all sections of the community.
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