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Customer Service Administrator

5 months ago

Swindon, United Kingdom Pear Tree Recruitment Full time

**CUSTOMER SERVICE ADMINISTRATOR - 4 on 4 off shift pattern**
- PERMANENT £24,000 PA
- SWINDON
- Free parking plus super benefits package

This is a superb opportunity to work for a global organisation in their customer service department.

We’re looking for people with great customer facing experience, whether that be from a retail or hospitality environment. You’re ready to put those skills to use in a professional office environment where the goal is to always put customers at the heart of everything we do.

**Overview of Role**

To be the first point of contact for the customer, providing a high level of customer service whilst also having a good understanding of the customers vision and requirements to ensure all requests are processed within the agreed service level agreements to enable the Authority and its staff to deliver critical services to the Public.

**Duties**
- Providing a high level of customer service with a professional and knowledgeable approach on all customer interactions aiming to exceed customer expectations.
- Using the tools and systems available to accurately collate and record all relevant details of requests, providing accurate and relevant information, monitoring, and escalating incidents to achieve agreed service level whilst also keeping customers informed of status and progression of all requests.
- Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of requests.
- Exceeding customer expectations and delivering solutions in a customer focused and a timely manner.

**Skills & Experience Needed**
- GCSE Maths and English at grade C or above (or equivalent qualification)
- Excellent customer service skills and the desire to help
- Computer skills; the ability to learn quickly and utilise our in-house system
- Bags of energy and enthusiasm
- Team player

Please note, this position involves working on a 4 on 4 off shift pattern to cover shifts of 6.30am - 3pm, 1.30pm - 10pm, and 10pm - 6.30am.

If this sounds like you, please get in touch asap

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

Application question(s):

- Do you have the necessary documentation to support your right to work in the UK?
- Do you have GCSE Maths and English at grade C or above (or equivalent)?

Work Location: In person