Customer Account Administrator
6 months ago
**Job Title**: Customer Account Administrator
**Department**:Customer Services
**Reports to**: Customer Service Supervisor/Customer Service Manager
**Salary Band**:1MH
**Hours**: 37.5 hours per week
**Job Purpose**:
To provide excellent customer service by proactively managing customer accounts. This includes handling of enquiries, processing orders, reporting on the progress of the orders, and expediting them as needed.
**Duties and Responsibilities**:
- Manage dedicated customer accounts from initial contact to completion.
- Enter customer orders in an accurate and timely manner.
- Work with other departments to ensure availability of products so that customer orders are delivered on time and in full.
- Provide customers with documents such as Proof of Delivery information and invoices, as requested.
- Achieve defined performance targets/standards and contribute to the achievement of service levels.
- Maximise all potential sales opportunities
- Gain a basic understanding of the product range being offered and advise the customers accordingly.
- Maintain up-to-date customer data within the CSS
- Gather customer feedback and escalate complaints where necessary
- Provide support to supervisors and department managers as needed.
- Undertake housekeeping and reporting functions.
- Attend and contribute at team meetings.
- Ensure your skills base is maintained through continual understanding of new products.
- Adherence to standard operating procedures.
This is a summary job description and not an exhaustive list.
You should be prepared, when required, to undertake any work allocated to you by your line manager.
**Personal Traits**:
- Good communication skill
- Good literacy / Numeracy Skills
- Good IT skills
- Willingness to help people
- Positive attitude
- Ability to take ownership of customer problems
- Friendly approach
- Enthusiasm and energy
- Drive and Commitment
- Ability to interact and build rapport
- Flexible approach
- Understanding of the role of customer service
- Commercial awareness
Experience and Qualifications:
- Good Maths and English skills.
- NVQ Level 3 in Customer Service is desirable.
- Demonstratable experience in Customer Service or Accounts Management role
**Salary**: £25,343.63 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Swindon (required)
Work Location: In person
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