![EVO Group](https://media.trabajo.org/img/noimg.jpg)
Apprentice Customer Experience Agent
1 week ago
Our Normanton based Customer Experience Team are on the look out for a new Apprentice Customer Experience Agent to join their team. The successful applicant will maintain and develop relationships with a designated group of customers and be responsible for maximising the customer experience and the objectives of assigned accounts.
Through a pro-active and passionate approach our Customer Experience Agent’s ensure assigned customers’ needs and expectations are exceeded and documented in accordance with company standards and supported by detailed Customer and Contact plans. Customer Experience Agents are the voice of the customer ensuring every customer intervention is focused on developing the transaction into a meaningful interaction.
**WHAT WILL I BE DOING?**
- Contacting customers to optimise sales of office products through inbound and outbound calls, suitable to the customer needs
- Keeping accurate databases of customer information and opportunities
- Promoting relevant campaigns with designated customers
- Delivering an excellent customer experience whilst seeking out opportunities for growth
- Utilising information systems to conduct trend and gap analysis to understand and act on customer opportunities/issues
- Delivering performance and achieving customer experience measures
- Delivering appropriate customer outcomes, ensuring investigations adhere to SLA’s whilst protecting company profitability
**WHAT ARE WE LOOKING FOR?**
- A track record in a customer focused telephony environment is ideal
- Customer service, customer experience or sales experience
- Having worked within a KPI/target orientated environment would be beneficial
- Excellent interpersonal skills
- Customer focused
- Able to build rapport quickly
- Excellent
- The ability to work to targets/ measures
- Ability to adapt and engage with change
- Critical thinking, ability to solve problems effectively with the long term solution in mind
**WHAT DO WE DO?**
VOW Wholesale’s legacy began back in 1852 as John Heath, delivering stationery products around the Birmingham area. Since then the business has grown through mergers and acquisitions until VOW was formed in 2008.
We’ve expanded our portfolio and service offering, striving to become the first-choice wholesaler of business supplies in the UK by offering choice, flexibility and an outstanding customer experience.
The major product categories distributed by VOW include general office supplies, paper and computer consumables, cleaning, catering, janitorial, health and safety, PPE, premises management, office furniture and a variety of technology and machines.
VOW offers a wide range of business services including marketing initiatives, e-commerce solutions, business development programmes and logistics options, all which help to grow VOW’s Resellers’ businesses.
VOW is proud to work with all the major dealer groups in the UK and Ireland including an exclusive relationship with Office Friendly and strong relationships with Integra, Nemo, Challenge, Office Club, and the CB Group.
**OUR BENEFITS**
We also have a generous holiday package and a holiday purchasing scheme. All our employees either get their Birthday off every year or a voucher in their birthday month, and in most areas of the business we close between Christmas and New Year
**DIVERSITY AND ANTI-DISCRIMINATION STATEMENT**
It is our people that make us successful and so we are committed to making **evo** an inclusive workplace.
We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. **evo** expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.
**evo **are proud to be a ‘Disability Confident’ accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.
-
Apprentice Customer Experience Agent
2 weeks ago
Normanton on Trent, Nottinghamshire, United Kingdom EVO Group Full timeOur Normanton based Customer Experience Team are on the look out for a new Apprentice Customer Experience Agent to join their team. The successful applicant will maintain and develop relationships with a designated group of customers and be responsible for maximising the customer experience and the objectives of assigned accounts.Through a pro-active and...
-
Customer Experience Agent
3 weeks ago
Normanton, United Kingdom EVO Group Full time**Customer Experience Agent** Based: Normanton Company Overview VOW is one of the UK and Ireland’s leading wholesalers of business products with its headquarters in Sheffield, England. The company distributes over 20,000 products from its three automated distribution centres in England and Ireland to over 3000 resellers and customers. The major product...
-
Customer Experience Agent
2 weeks ago
Normanton on Trent, Nottinghamshire, United Kingdom EVO Group Full timeCustomer Experience AgentBased: NormantonCompany OverviewVOW is one of the UK and Ireland's leading wholesalers of business products with its headquarters in Sheffield, England. The company distributes over 20,000 products from its three automated distribution centres in England and Ireland to over 3000 resellers and customers.The major product categories...
-
Customer Experience Advisor
3 weeks ago
Normanton, United Kingdom EVO Group Full timeOur Normanton based Customer Experience Team are on the look out for a new Customer Experience Agents to join their team. The successful applicant will maintain and develop relationships with a designated group of customers and be responsible for maximising the customer experience and the objectives of assigned accounts. Through a pro-active and passionate...
-
Customer Service Apprentice
3 weeks ago
Normanton, United Kingdom AP4U Ltd Full timeCustomer Service Apprentice - Normanton We will train you in all aspects of the role and across our business and support you to learn and develop your skills. Are you good on the phone and confident with your customer service skills to speak to our customers on the calls you make? As this is an Apprenticeship this is your opportunity to achieve a Level 3...
-
Customer Service Apprentice
3 weeks ago
Normanton, United Kingdom ASTON BARCLAY LIMITED Full timeWe are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time **Customer Service Apprentice** to join our busy buyer services team at our Wakefield site. Principal...
-
Business Administration Apprentice
3 weeks ago
Normanton, United Kingdom Arthur Rose Recruitment Ltd Full timeWe are working with a Manufacturing company in Normanton that are looking to expand their Administration Team and require a Admin Support Apprentice. The apprenticeship wiill mean you gain hands on experience in an office environment as well as gaining a qualification with an external training provider. The role is a varied role working with two separate...
-
Customer Experience Advisor
2 weeks ago
Normanton on Trent, Nottinghamshire, United Kingdom EVO Group Full timeOur Normanton based Customer Experience Team are on the look out for a new Customer Experience Agents to join their team. The successful applicant will maintain and develop relationships with a designated group of customers and be responsible for maximising the customer experience and the objectives of assigned accounts.Through a pro-active and passionate...
-
Apprentice Parts Advisor
1 month ago
Normanton, United Kingdom Trust Ford Full timeIt's not just the cutting-edge technology here that you can rely on. I can trust every human member of my team to get the job done too! At TrustFord we're driving the standard in customer care. That's why it's your people skills that will be most important to us here. We are seeking a Parts Apprentice to join our Parts Department. Join our...
-
Apprentice Parts Advisor
4 weeks ago
Normanton, United Kingdom Trust Ford Full timeIt's not just the cutting-edge technology here that you can rely on. I can trust every human member of my team to get the job done too! At TrustFord we're driving the standard in customer care. That's why it's your people skills that will be most important to us here. We are seeking a Parts Apprentice to join our Parts Department. Join our...
-
Project Agent
3 weeks ago
Normanton, United Kingdom Story Contracting Full time**Project Agent** Are you customer focused with the ability to engage and build relationships? Can you deliver exceptional results on a range of projects? Do you want to make a difference in a growing region? We have an exciting opportunity for a Project Agent to join our team, based from our Normantonoffice - and there has never been a better time to...
-
Project Agent
4 weeks ago
Normanton, United Kingdom Story Contracting Full time**Project Agent** Are you customer focused with the ability to engage and build relationships? Can you deliver exceptional results on a range of projects? Do you want to make a difference in a growing region? We have an exciting opportunity for an Project Agent to join our team, based from Normanton office - and there has never been a better time to...
-
Control Panel Wirer Apprentice
2 months ago
Normanton, United Kingdom Bensons Panels Full time**Job description**: Bensons Panels is looking for a Control panel wirer apprentice to complete a Level 3 engineering fitter apprenticeship. An engineering fitter apprenticeship at Bensons provides an excellent grounding in the working methods and skills needed to succeed in the control panel industry. In year 1 the apprentice will successfully complete the...
-
Control Panel Wirer Apprentice
15 hours ago
Normanton, United Kingdom Bensons Panels Full time**Job description**: Bensons Panels is looking for a Control panel wirer apprentice to complete a Level 3 engineering fitter apprenticeship. An engineering fitter apprenticeship at Bensons provides an excellent grounding in the working methods and skills needed to succeed in the control panel industry. In year 1 the apprentice will successfully complete the...
-
Apprentice Administrator
3 weeks ago
Normanton, United Kingdom ASTON BARCLAY LIMITED Full timeWe are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Apprentice Administrator to join our busy team at our Wakefield site. Principal Responsibilities: -...
-
Customer Experience Administrator
3 weeks ago
Normanton, United Kingdom Welfare Hire Nationwide Full time**Type**: Permanent, Part-Time **Working hours**: Mon - Fri, 5 Hours per day. **Job Function**:To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints. **Reporting to**: Customer Experience Manager **Liaising with**: Customers, Head Office, Depots, Customer...
-
Customer Experience Coordinator
2 weeks ago
Normanton, United Kingdom British Electrical Lamps Full time**The BELL Philosophy** We pride ourselves on our core values of **Customer Experience**, **Better Together, Vision **and **Passion**, which remain central to the way we treat our customers and employees. We endeavour to treat you as a member of our family and believe in promoting and enhancing your career throughout your employment with us. **Role...
-
Customer Experience Administrator
3 days ago
Normanton, United Kingdom Welfare Hire Nationwide Full time**Type**: Permanent, Part-Time **Working hours**: Mon - Fri, 5 Hours per day. **Job Function**:To support the Customer Experience Manager through daily activities enabling the business to capture customer feedback and investigate customer complaints. **Reporting to**: Customer Experience Manager **Liaising with**: Customers, Head Office, Depots, Customer...
-
Customer Service Advisor
3 weeks ago
Normanton, United Kingdom Glu Recruit LTD Full timeRole: Customer Service Advisor Location: Normanton **Salary**: £9.50 Hours: Monday-Friday Temporary to Permanent Role This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company. **Duties**: - Good understanding and knowledge surrounding the Customer experience. - Strong communications skills...
-
Trainee Project Agent
3 weeks ago
Normanton, United Kingdom Story Contracting Full time**Trainee Project Agent** Are you customer focused with the ability to engage and build relationships? Can you deliver exceptional results on a range of projects? Do you want to make a difference in a growing region? We have an exciting opportunity for an Trainee Project Agent to join our team, based from our Normanton office - and there has never been a...