Project Administrator
5 months ago
The purpose of this role is to deliver consistently great customer service to existing and new project customers. You will be providing a first line of support, carry out project’s administrative duties and ensure escalated queries are resolved quickly and customers kept up to date throughout.
**Responsibilities**:
- Support the Project Officer to create a project plan / task list for any incoming projects.
- Import project data into the scheduling systems and update them regularly as the projects are progressing.
- Work with Project Officer and clients to keep them updated on appointments progress and follow-up work, as well as any issues with appointments or no accesses
- Monitor progress of appointments and aid the Project Officer with planning additional resource, as needed.
- Provide daily project support to the engineering team.
- Review details from completed visits, identify where a further visit, or other action may be required, as well as update systems (e.g. Mabdeck), as needed.
- Manage and track stock requirements for the engineering team. Schedule stock deliveries and monitor stock usage during the ongoing projects
- Organise site visits with the Support Team in accordance with the project plan, and maximising margin.
Reporting office: Leeds
Based: Leeds, travel may be required in very limited circumstances with potential overnight stays.
Competencies:
- Customer support
- Project administration
- Organisation
- Computer literate
- Task management
- Resolution focused
- Communication
- Proactive both individually and as part of a team
- Service driven
- Reliable
Desirable:
- Metering, AMR and/or SaaS experience
- Contractor support
- Training
Future Progression:
Client facing support role.
**Salary**: £21,500.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: In person
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