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Customer Service

4 months ago

Chester, United Kingdom Corporate Recruitment Solutions Full time

**Job Title: Savings Customer Services Specialist**

**Location: Chester**

**Salary: Competitive**

My client is the only UK bank dedicated to British agriculture. It was founded by farmers, bankers, and technologists, they combine financial services, technology, and agriculture to provide bespoke financial products to support the rural economy. My client’smission is to create and grow a sustainable, customer focussed innovative bank that supports the needs of the rural economy.

**About the Savings Customer Service Specialist Role**:
The savings customer services team is responsible for all customer servicing including account opening, payments in and out, statements and managing the maturity process.

This is an exciting opportunity to be part of a new team and a new purpose-driven Bank

As **Savings Customer Service Specialist**your responsibilities and duties will include:

- 1) Customer Service_
- Ensure all customer information is accurate and kept up to date
- Escalate any issues and share savers feedback which could help improve my client’s service to the Savings Customer Services Manager
- Document details of calls and correspondence on the savers system record
- Help achieve the team’s customer service satisfaction performance e.g., NPS, surveys, customer reviews.
- 2) Risk_
- Report and log complaints, breakage requests and all regulatory tasks as required
- Investigate business structure and business ownership
- 3) Teamwork_
- Complete your personal training and development plan in accordance with the documented milestones and timelines
- Collaborate with colleagues to ensure customer queries and issues are resolved and communicated quickly

4) _Financial_
- Support the savings team in delivering the companies monthly and annual fundingrequirements
- Take ownership of customers by focusing on activities such as converting enquiries from prospective savers to opened accounts, helping customers to fund their new accounts and retaining existing savers when their accountsmature.
- Proactively propose initiatives which will improve customer service, efficiency and satisfaction which will help to lead to a reduction in the cost of acquisition of savers and the price paid for deposits relative tomarket

Minimum skills/experience Essential
- Anti-money laundering and know your customer regulations
- A passion for delivering outstanding customer service
- Ability to work under pressure
- Desire to continually develop and improve
- Reliable, honest and can contribute to create a thriving culture.

Desirable
- Experience of working within a savings team within a bank, building society or financial services company
- Knowledge of regulatory policies within the financial services sector.
- Previous experience in dealing with Vulnerable customers
- Knowledge of complaints procedure
- Knowledge of any aspect of agriculture would bewelcome

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