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Customer Service Administrator
2 months ago
Customer Service Administrator
Chester
£24,000
The Customer Service Administrator will work as part of a small office-based team, with responsibility for ensuring customers receive the very best experience whilst delivering a first-class service through multiple channels (telephone, email, salesforce). Quality is the primary focus, delivering on promises and ensuring first-time resolution of all customer queries. The Customer Service Administrator will process customer orders, handle enquiries, monitor orders and proactively act on issues that may arise.
The successful Customer Service Administrator will be rewarded with a company bonus scheme; 26 days holiday plus Bank Holidays; a buy/sell holiday scheme; a contributory pension; life assurance; and an employee assist scheme. The office environment is modern, open-plan and has free onsite parking.
The Customer Service Administrator will work Monday to Friday in a fast-paced environment and will suit an individual who has worked in a high-volume customer service environment. The role requires the ability to multi-task, working on systems in real-time and providing truly exemplary service.
The duties of the job holder are:
- To process and enter customer orders onto the inhouse database, prioritising them to ensure efficient workflow
- Advise and investigate customer queries, ensuring exceptional customer experience through communication and service
