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Customer Service

2 months ago

Chester, United Kingdom HR GO Recruitment Full time

HRGO are recruiting for a Customer Service Administrator for the Saltney area. This position is temporary to permanent, you will be part of an established team assisting customer's with orders. The successful candidate will be driven, and able to deliver excellent customer service.

Location: Saltney

Hours: Monday-Friday 9am-5pm (30 minute break)

Pay: £12.30 per hour, paid weekly

Contract Type: Temp to Perm

Responsibilities:

  • Offering sales support to retailers and end consumers
  • Answering product queries,
  • Dispatching and ordering spare parts
  • Booking in visits with technicians
  • Resolve after care issues
  • Gather information from customers to diagnose any faults
  • Manage internal database
  • Monitor for repeat faults, so as to liaise with other factories/departments to help resolve long term issues

Requirements

  • Previous experience in a customer service role is essential
  • Previous experience in an administrative role is preferred
  • Confident and polite telephone manner
  • Excellent communication skills
  • Problem solving ability
  • Proficient in Microsoft packages

Why you should work for HRGO

  • Dedicated HRGO consultant to assist you throughout your assignment with us
  • Modern online portal for logging hours, viewing holiday entitlement, requesting holidays, and viewing documentation
  • 28 days holiday, increasing to 25+8 bank holidays when made permanent
  • Pension contributions
  • Staff purchase scheme, to buy products at discounted rates

If you are interested in this position please call HRGO on , and ensure you are registered on the HRGO website: My Account page is the place to register for work with HR GO