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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support colleague. As a key member of our team, you will be responsible for providing exceptional customer service, resolving queries, and ensuring that our customers receive a fantastic experience.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Build strong relationships with customers, understanding their needs and providing tailored solutions.
- Work collaboratively with colleagues to ensure seamless customer service delivery.
- Stay up-to-date with product and service knowledge to provide accurate information to customers.
- Meet and exceed customer satisfaction targets, ensuring a high level of customer loyalty.
Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to creating a truly inclusive workplace where all colleagues have the opportunity to make a real difference.
What We Offer- A competitive salary and benefits package, including a generous pension contribution and annual performance-related bonus.
- A range of training and development opportunities to help you grow and succeed in your career.
- A supportive and inclusive work environment, with a focus on diversity and inclusion.
- The opportunity to work with a leading financial services provider, making a positive impact on customers and communities.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving skills, with the ability to resolve customer queries and issues in a timely and professional manner.
- Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer service.
- Basic knowledge of financial services products and services, with a willingness to learn and develop.
