Helpdesk Engineer
3 weeks ago
**YourNewJobTitle: Helpdesk Engineer (IT Support)** #21793
**YourNewSalary**: max £32,000 per annum + travel expense
**Location**: London
**Who You'll Be Working for**:International IT Company
**What You'll be Doing Each Day**:
- Hands on Desktop Support Skill. Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's Network and PC.
- Network/PC/Desktop Security element configuration including day-to-day service delivery.
- Migration planning and execution. Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing. Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.
- Careful consideration to ensure profitable systems and implementation.
- 1st level troubleshooting with customers and assist them as their escalation point of contact.
- Maintain secure operations and keep the environment tidy.
- Documented approach for implementation and modification.
- Visit customer premises when required for project or maintenance contract work incl cover staff.
- Periodical status report to line manager. Cover early shifts as a part of team rota.
**The Skills You'll Need to Succeed**:
- Wide knowledge and proficiency in PC software like Microsoft WIN 7/8/10, Office/Mailer and Antivirus
- General knowledge and experience in PC Hardware, Cisco Switch/Router and Juniper Netscreen Products
- Excellent written and verbal communication skill in English
- Japanese language skills is a plus but not essential
- Proven customer service experience
- Strong time management/multi tasking & organisational skills
- Strong work ethic
- Accurate, organised and eye for detail
- Reliable time keeping and attendance
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA
**Job status**: Fixed term contract 1 year
**Start date**: ASAP
**Working hours**: 9:00 - 17:30
Please follow us on Linkedin: people-first-team-japan
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