Billing Representative, Hybrid Working
2 weeks ago
Billing Representative - hyrbrid working.
The Billing Representative is a pivotal role in ensuring Billing delivery excellence in the Order to Cash function, particularly focusing on the implementation of efficient payments through multiple portals (Ariba, Tungsten, Coupa etc.)
A focus on delivering positive customer experience essential.
The purpose of this role is to partner directly with the Billing Operations manager to support the day-to-day workload and ongoing development on the Billing team and processes.
Engagement via umbrella company only.
**General responsibilities: -**
- Manage customer requests related to portals including Vendor Onboarding
- Refine and document end to end process and identify efficiencies for portal registrations
- Identify opportunities and improvements to deliver on process automation goals
- Collaborate with internal stakeholders to maintain accurate and timely records for portal customers.
- Work with customers to resolve portal related escalations and ensure customer regulations
- Responsible to effectively manage external customer/stakeholder inquiries on billing processes, internal controls, and policies;
**Skills and background required: -**
- Experience in software billing function
- Extensive experience of managing complex and varied relationships with third party portal infrastructure e.g. Ariba, Tungsten, Coupa, Taulia.
- Reporting skills which include expertise on Excel, Macro, Power BI, database management
- Extensive expertise of invoicing and collections processes and best practices and is
- Customer focused
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