Order Management

2 weeks ago

Reading, United Kingdom Uniguest Full time

**Position Summary**
As an Order Management and Billing Specialist, you will play a crucial role in the end-to-end order processing and billing operations for our customers. You will be responsible for ensuring accurate order management, timely invoicing, and resolving billing-related queries. Your meticulous attention to detail, strong analytical skills, and customer-centric approach will be essential in maintaining efficient order processing, optimizing billing processes, and providing exceptional service to our customers.
- This position is temporary and will support our Enteprise Resource Planning (ERP) Software Integration Project team with data migration and other project related intiatives. The project term is six months.
- **
Primary Responsibilities**:

- Data Validation and Order Processing_
- Process customer orders promptly and accurately, ensuring compliance with company policies and procedures.
- Review and validate orders for completeness, accuracy, and adherence to contractual terms and conditions.
- Collaborate with internal teams, such as sales, finance, and operations, to address order-related issues and ensure smooth order fulfilment.
- Billing and Invoicing_
- Generate and issue accurate and timely invoices to customers based on approved orders and contract terms.
- Ensure billing accuracy, resolve billing discrepancies, and address customer inquiries related to invoices.
- Collaborate with finance and operations teams to reconcile billing records and support revenue recognition activities.
- Order Documentation and Record Keeping_
- Maintain comprehensive and up-to-date order records, including contracts, purchase orders, and related documentation.
- Ensure proper documentation and archiving of billing records for audit and compliance purposes.
- Develop and maintain a systematic approach to organize and retrieve order-related information.
- Customer Service and Issue Resolution_
- Collaborate with customers and internal teams to resolve order-related issues, billing disputes, and inquiries in a timely and professional manner.
- Provide exceptional customer service, ensuring customer satisfaction throughout the order management and billing process.
- Proactively identify areas for process improvement to enhance the overall customer experience.
- Ad-hoc Data Entry_
- Assist with ad-hoc data entry tasks, such as updating customer records, order details, and billing information.
- Ensure data accuracy and completeness while maintaining confidentiality and data security.
- Support the team with data-related tasks to streamline processes and maintain accurate reporting.

**Experience & Skills**
- Strong attention to detail and accuracy, with the ability to handle complex billing scenarios and contractual terms.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and customers.
- Strong problem-solving and analytical skills, with the ability to identify issues and propose solutions.
- Customer-centric mindset, with a focus on delivering exceptional service and resolving customer inquiries.
- Ability to work independently in a remote-based environment and manage priorities effectively.
- Familiarity with financial and accounting principles related to billing and revenue recognition.

**Required Qualifications**
- Proven experience (3+ years) in order management, billing, or a similar role, preferably in the software industry.
- Professional Proficiency or Bilingual in French / English languages

**About Uniguest**
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more - all designed to deliver a consistent and safe experience to our clients’ customers.
- Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law._

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