Customer Service Improvement Officer

3 months ago


Preston, United Kingdom Community Gateway Association Full time

**Customer Service Improvement Officer**

**Up to £30,334.50**

**37 hours, permanent**

**Location: Harbour House, Preston, PR2 2DW**

**What will you be doing in this role?**

The Customer Service Improvement Officer (CSIO) will be supporting the team and guiding the organisation in delivering excellent customer service across all areas of the business.

Working as part of a small team, the CSIO will gather and analyse insight, manage the organisations complaints process and support the organisation to identify improvement and implement change.

**Why are you the best person for us?**

**It is essential you have**:

- A passion for providing excellent customer service
- Excellent communication and interpersonal skills
- The ability to formulate, analyse and produce reports
- Ability to problem solve using data and insight effectively
- A good knowledge of IT systems and an ability to navigate multiple systems

**It would be great if you also had**:

- Experience working in customer focused roles
- Experience working across different service areas

**Why work with Community Gateway?**

We aim to make our employee experience second to none and our benefits package reflects how we much we value our colleagues. We offer a variety of benefits including a company-paid health cash plan, a generous holiday entitlement, free hot drinks, free parking, Christmas shutdown (in addition to your hols), your birthday off... plus much more More information about our T&Cs and our benefits are attached to this advert.

**An important bit**

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.

**Working Arrangements**

This role has the opportunity to work both from our gorgeous dock-front offices and at home. You will generally expected to be in the office at least 60% of the time, with flexibility given to accommodate business and personal needs.

**Dates for your diary**:
**The closing date for this advert is midnight on Sunday 14**th** April **with interviews expected to be held Thursday 25th April and Friday 26th April.

**A bit more about us**:
Community Gateway own and manage over 6500 homes across the city of Preston, but we are so much more than just a landlord. We aim to create vibrant, friendly and diverse communities where people want to live, work and play and are part way through our ambitious 5-year plan focusing on evolving, investing, and supporting colleagues, customers and our communities.

We employ passionate and talented people. could you be the perfect fit for us?



  • Preston, United Kingdom Service Care Full time

    ARCH Finance, have a great opportunity for a part time customer service administrator to join an established Finance team, based in Preston. This is a part time opportunity, working 9.30am - 2.30pm, 5 days a week. In your role as customer service administrator, you will need to be dedicated and self-motivated, with the ability to work on your own...


  • Preston, United Kingdom Places for People Full time

    **So, what are you waiting for? Join a Community that cares about you!** **More about your role** As Quality and Improvement officer, you will support the Quality and Improvement Manager in their role to develop and implement rigorous and effective performance management processes to drive service improvements including monitoring and reporting on service...

  • Admin Officer

    3 months ago


    Preston, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 298724**Salary**: - £20,126 - £23,182- Pro rata**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 12 months**Type of role**: - Administration / Corporate Support**Working pattern**: - Part-time**Number of jobs available**: -...


  • Preston, United Kingdom GARDEN STORE DIRECT Full time

    Reports to: Customer Service Team Leader and Office Manager Customer Service Job Purpose: Customer Service Job Duties: - Answer’s customer support messages via telephone or Web promptly to enhance the customer service experience - Quickly learns the functions of the system to log in and respond to customer complaints - Accurately records and logs...


  • Preston, Lancashire, United Kingdom Community Gateway Association Careers Full time

    Performance Improvement OfficerSalary: Up to £30,334.50Hours: 37 hours per week, Permanent PositionRole Overview:The Performance Improvement Officer is integral in assisting the Performance Improvement Manager in executing focused initiatives throughout the organization aimed at enhancing operational processes and fostering performance enhancements. Your...


  • Preston, United Kingdom M Group Services Full time

    **Morrison Water Services** is currently looking to recruit a Customer Liaison Officer to work on our United Utilities contract in the Northwest As the Customer Liaison Officer, you will form part of the team that delivers the Enhanced Metering project for the United Utilities contract. Which delivers world-class health, safety, environment, and a...


  • Preston, United Kingdom Portergate Property Management Full time

    Job Title: Apprentice Customer Service/Office Administrator Overview: **Responsibilities**: - Perform clerical duties such as filing, photocopying, and data entry - Answer and direct phone calls with professionalism and excellent phone etiquette - Manage office supplies and equipment inventory - Utilise Microsoft Office for various office tasks - Provide...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job Description**Job Title:** Customer Support Analyst**Job Summary:** We are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a Customer Support Analyst, you will be responsible for providing exceptional service to our customers, ensuring that IT services deliver exceptional value, and contributing to the...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job Description**Job Title:** Customer Support Analyst**Job Summary:** We are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a Customer Support Analyst, you will be responsible for providing exceptional service to our customers, ensuring that IT services deliver exceptional value, and contributing to the...


  • Preston, Lancashire, United Kingdom Community Gateway Association Careers Full time

    Performance Improvement OfficerSalary: Up to £30,334.50Hours: 37 hours per week, Permanent PositionRole Overview:The Performance Improvement Officer is essential in assisting the Performance Improvement Manager in executing strategic initiatives aimed at enhancing operational efficiency and effectiveness across the organization. This role involves...


  • Preston, Lancashire, United Kingdom Atlas Recruitment Group Limited Full time

    Service Improvement LeadAerospace and Defence OrganisationHybrid Working ModelJob SummaryWe are seeking a Service Improvement Lead to join our client, a leading Aerospace and Defence organisation, on a hybrid working model. The successful candidate will be responsible for leading service improvement initiatives and ensuring the delivery of high-quality...


  • Preston, United Kingdom PhoneBox Full time

    **About us** As a Customer Service Representative, you will be the first point of contact for our customers. Your main responsibility will be to provide exceptional service while addressing their needs and ensuring their satisfaction. Fluency in English is required. Your ability to effectively communicate, analyse customer inquiries and provide solutions...


  • Preston, United Kingdom Atlas Recruitment Group Limited Full time

    Service Improvement Lead Aerospace & Defence Warton 1-3 days per week onsite £52-57,000 + Benefits We are searching for a Service Improvement Lead to join one of the world's largest Aerospace & Defence organisations on a hybrid working model from their Warton site. The organisation provides products and services to government agencies spanning areas...


  • Preston, United Kingdom Select Service Partner UK Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member. As a Team Member, you will be responsible for providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.Key ResponsibilitiesEngage with customers and provide an outstanding customer...


  • Preston, United Kingdom Select Service Partner UK Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member. As a Team Member, you will be responsible for providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.Key ResponsibilitiesEngage with customers and provide an outstanding customer...


  • Preston, United Kingdom Atlas Recruitment Group Limited Full time

    Service Improvement LeadAerospace & DefenceWarton1-3 days per week onsite £52-57,000 + BenefitsWe are searching for a Service Improvement Lead to join one of the world's largest Aerospace & Defence organisations on a hybrid working model from their Warton site.The organisation provides products and services to government agencies spanning areas such as Air,...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a key member of our IT team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and in-personCollaborate...


  • Preston, Lancashire, United Kingdom SERVICE HERO CONSULTING LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Support Analyst to join our team at SERVICE HERO CONSULTING LLC. As a key member of our IT team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and in-personCollaborate...


  • Preston, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 348438**Salary**: - £25,310 - £30,968- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...


  • Preston, United Kingdom Select Service Partner UK Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring a clean, safe, and welcoming environment for our customers.Key ResponsibilitiesEngage with customers and provide outstanding...