Customer Service Improvement Officer

7 months ago


Preston, United Kingdom Community Gateway Association Full time

**Customer Service Improvement Officer**

**Up to £30,334.50**

**37 hours, permanent**

**Location: Harbour House, Preston, PR2 2DW**

**What will you be doing in this role?**

The Customer Service Improvement Officer (CSIO) will be supporting the team and guiding the organisation in delivering excellent customer service across all areas of the business.

Working as part of a small team, the CSIO will gather and analyse insight, manage the organisations complaints process and support the organisation to identify improvement and implement change.

**Why are you the best person for us?**

**It is essential you have**:

- A passion for providing excellent customer service
- Excellent communication and interpersonal skills
- The ability to formulate, analyse and produce reports
- Ability to problem solve using data and insight effectively
- A good knowledge of IT systems and an ability to navigate multiple systems

**It would be great if you also had**:

- Experience working in customer focused roles
- Experience working across different service areas

**Why work with Community Gateway?**

We aim to make our employee experience second to none and our benefits package reflects how we much we value our colleagues. We offer a variety of benefits including a company-paid health cash plan, a generous holiday entitlement, free hot drinks, free parking, Christmas shutdown (in addition to your hols), your birthday off... plus much more More information about our T&Cs and our benefits are attached to this advert.

**An important bit**

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.

**Working Arrangements**

This role has the opportunity to work both from our gorgeous dock-front offices and at home. You will generally expected to be in the office at least 60% of the time, with flexibility given to accommodate business and personal needs.

**Dates for your diary**:
**The closing date for this advert is midnight on Sunday 14**th** April **with interviews expected to be held Thursday 25th April and Friday 26th April.

**A bit more about us**:
Community Gateway own and manage over 6500 homes across the city of Preston, but we are so much more than just a landlord. We aim to create vibrant, friendly and diverse communities where people want to live, work and play and are part way through our ambitious 5-year plan focusing on evolving, investing, and supporting colleagues, customers and our communities.

We employ passionate and talented people. could you be the perfect fit for us?



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