Customer Service Administrator

1 day ago


Preston, United Kingdom SMD Group Full time

**Job Title**:Customer Service Administrator

**Location**: Preston / WFH (Hybrid)

**Salary**: £21,000 per annum

**Job type**: Full time, Permanent (37.5 hours per week)

A long established company in designing and manufacturing is currently looking for a Customer Service Administrator.

**Main Purpose of the Role**:

- To ensure all customer needs are met promptly and accurately
- Providing office support to the sales team where necessary with a view to achieving departmental goals
- Achieving group targets as defined by your line manager
**Main Responsibilities**:

- Customer reporting as and when required
- Co-ordination and management of sampling orders (swatches and Point of Sale)
- End to end management of the order book process - Entry of sales orders
- Allocation of stock where appropriate
- Issue resolution with customers
- Re-date and reconfirm ETAs for customers where there are delays
- Working with quality control and warehouse to resolve issues and expedite orders
- Working with purchasing to secure ETA dates
- Working with IT team to enhance systems and processes that improve customer service
- Arranging returns from customers where appropriate and raising Returns Authorisations
- Processing web based sales orders
- Setting up customer profiles to give them web site access
Qualifications:

- GCSE Maths/English Grade A-C (Essential)
- A-levels (Desirable)
- Degree qualification (Desirable)
- Customer Service related NVQ (Desirable)
Knowledge / Skills:

- Good and effective communication skills; both verbal and written
- Ability to record information in a concise, accurate and legible manner, as appropriate
- Ability to work on own initiative
- Proven ability of organisation skills
- Good working knowledge of Microsoft office
- Competent level of IT literacy
Personal Qualities:

- Accountable
- Can Do
- Pro-active
- Self-Motivated
- Collaborative
**What they offer**:

- 22 days holiday plus bank holidays, increased with length of service
- Pension scheme
- Company sick pay
- Voluntary staff savings scheme
- Free onsite parking
- Life Insurance
- Staff awards scheme
- Social events through the year for staff and families
Please click on the **APPLY** button to send your CV and Cover Letter for this role.



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