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Customer Service Administrator

2 months ago

Preston, United Kingdom First Recruitment Group Full time

**Customer Service Administrator**
- **Permanent**:

- **Location: Preston**:

- **Salary: £24,000**:

- **Contributory Pension Scheme**:

- **Employee Benefits Portal**:

- **Cycle to work scheme**:

- **Medicash plan**:

- **Employee assistance programme**

**Role Purpose of Customer Service Administrator**:
Our Client - a large energy company, has a requirement for a Customer Service Administrator to manage customer accounts, deal with queries and ensure customers have everything needed to make sure their appointments go smoothly. You will be skilled at time management to make best use of Engineers days whilst ensuring customer satisfaction.

**Job Role Responsibilities of Customer Service Administrator**:

- Provide excellent customer care
- Assist in resolving customer complaints
- Manage and schedule daily workload and prioritise effectively
- Drive productivity across all scheduling activities
- Understand customer needs and adapt as required to ensure continuous improvement is driven across scheduling activities
- Support Managers on existing and future projects
- Maintain productivity and response to SLA performance
- Ensure every attempt has been made to complete appointment bookings

**Experience required of a Customer Service Administrator**
- Pervious experience working as a Scheduler, Customer Service Administrator, Customer Service Support, Administrator or similar
- Customer service experience is essential
- Proficient in Microsoft Office
- Excellent written and verbal communication
- Ability to work as part of a team as well as good use of initiative

**Required skills;** forward thinking, customer understanding, interpersonal awareness, concern for excellence, initiative

**Company information**

We actively recruit at all levels and this is a superb opportunity for a Recruitment Advisor looking for new employment

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 086302