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Customer Service Administrator
2 months ago
The Sureserve Group, a leading provider of compliance and energy services, is seeking a highly skilled Customer Service Administrator to join their team. As a key member of the team, you will be responsible for providing exceptional customer service to clients across multiple contracts and projects.
Key Responsibilities- Act as the primary point of contact for customers, providing a high level of service and support.
- Schedule jobs with customers across multiple contracts, ensuring timely and efficient service delivery.
- Take ownership of contract administration, working collaboratively with the team to ensure seamless service delivery.
- Answer inbound customer calls, responding to queries and resolving issues in a courteous and professional manner.
- Log information accurately and concisely, using the main customer database to raise jobs and make appointments.
- Perform various administrative tasks, including data entry and record-keeping.
- Previous administrative experience, preferably in a social housing or construction background.
- Excellent customer service skills, with the ability to provide a high level of service to clients.
- Proficiency in MS Office, particularly Outlook and Excel.
- Strong written and verbal communication skills.
- Flexible attitude with strong organizational skills.
- Salary exchange pension.
- Employee assistance program.
- 28 days annual leave, rising by one day with each full year of service (max five additional).
- Enhanced family leave (dependent on length of service).
- EV car scheme (dependent on length of service).
The Sureserve Group is committed to creating a diverse and inclusive workplace, celebrating individual differences and valuing the contributions of all employees. We are an equal opportunities employer and welcome applications from all qualified candidates.
