Customer Service Representative

4 weeks ago


Preston, Lancashire, United Kingdom Yodel Full time
Customer Service Administrator Role Overview

We are seeking a highly skilled Customer Service Administrator to join our team at Yodel. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and effective customer service via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Maintain accurate records of customer interactions and resolve issues in a timely manner.
Benefits:
  • Free on-site parking for all employees.
  • Opportunities for career progression and professional development.
  • Overtime is always available for those who want to earn more.
  • Uniforms are provided to all employees.
  • 28 days of holiday entitlement per year.
  • An excellent pension program is in place for all employees.
  • Staff receive a 25% discount on items purchased from Very.co.uk.
What You'll Be Doing:

As a Customer Service Administrator, you will be working behind the scenes to ensure that our customers receive the best possible service. You will be responsible for handling customer inquiries, resolving issues, and providing support to our clients.

Our team is dedicated to providing exceptional customer service, and we are looking for someone who shares our passion and commitment to delivering outstanding results.



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