Customer Service Manager

3 weeks ago


Preston, Lancashire, United Kingdom Community Gateway Association Full time

Customer Service Manager

37 hours per week, based in Preston

£38,714.03 per annum

As the Customer Service Manager, you'll oversee the Customer Liaison, Repairs, Planning and Compliance teams. Working with Team Leaders, you'll ensure an excellent customer-focused service is provided to our tenants in relation to general property repairs and maintenance tasks.

Key Responsibilities:

  • Manage a planning and administrative team.
  • Deliver high levels of customer satisfaction in a customer service role.
  • Translate customer requirements into processes, procedures and behaviours that deliver an excellent level of service.

Desirable Skills:

  • Experience of working in social housing or similar.
  • Understanding of the administrative aspects of gas and electrical compliance and the associated legal processes.

About Us:

Community Gateway own and manage almost 7000 homes across the city of Preston. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

Our Values:

We want to be a great place to work. If you think you have the skills, experience and can live our values, then we want to hear from you.

How to Apply:

Check out our candidate pack on our website for more about us and top tips for your application.



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