Customer Service Strategist

1 month ago


Preston, Lancashire, United Kingdom Harrison Scott Associates Full time

We are seeking an accomplished Customer Service Strategist to join our team at Harrison Scott Associates. As a key member of our CRM team, you will be responsible for the implementation and execution of customer service strategies that drive customer acquisition, conversion, retention, and loyalty.

Key Responsibilities:

  • Work closely with stakeholders to develop and implement customer service strategies that align with business objectives.
  • Plan, implement, and deliver customer lifecycle marketing materials, including direct mail and email campaigns.
  • Manage the creative delivery of CRM communications, including mailers, catalogues, and customer lifecycle marketing.
  • Analyse and report on campaign effectiveness, including ROI and recommendations for future campaigns.

Requirements:

  • Previous experience in a CRM role, with a focus on customer service strategy and execution.
  • Strong communications skills, with the ability to engage stakeholders up to Board level.
  • Highly organized, with the ability to work under pressure and manage competing agendas.
  • Strong attention to detail and creative flair, with the ability to develop compelling marketing materials.


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