IT Support and Service Improvement Lead

2 days ago


Preston, Lancashire, United Kingdom Hitachi Vantara Corporation Full time
About the Role
This is an exciting opportunity to join Hitachi Vantara Corporation as a Junior Service Support Analyst. As a key member of our IT team, you will play a vital role in delivering exceptional service to our customers, resolving technical issues, and contributing to the continuous improvement of our services.

Key Responsibilities
The successful candidate will be responsible for:
  • Managing service requests and incidents, ensuring timely resolution and communication with customers
  • Collaborating with internal teams to resolve complex technical issues
  • Developing and implementing process improvements to enhance service quality

What We Offer
In return for your hard work and dedication, we offer a competitive salary, excellent benefits package, and opportunities for career growth and development.

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