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Repairs Administrator

2 months ago

Falkirk, United Kingdom Link Group Limited Full time

**Repairs Administrator**

Location: This post is based at Link’s Falkirk office.

Hour of Work: 35 per week, Monday to Friday

**The Role**

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

C~urb is looking for an experienced Repairs Administrator to join our Repairs Team who will contribute to the provision of a high-quality service to all C~urb customers. The Repairs Team are committed to achieving a ‘right first time’ result for our customers and the post holder will be an integral part in achieving this target.

The post holder will be flexible within the remit of the repairs service and will use their initiative in order to advise and resolve both internal and external customer enquiries.

Reporting to the Repairs Supervisor, you will be responsible for processing property repairs to include all contact with contractors and trade supervisors to ensure all works are completed to an agreed standard and within timescales. You will manage the repairs team inbox, deal with repairs enquiries and re-assign tasks to the relevant colleague. Repair requests will be processed through C~urb’s internal housing management system [Aareon] ensuring all appropriate coding is used.

**About You**

As an experienced Repairs Administrator, you will have relevant experience of providing administrative support. You will be educated to standard grade level or equivalent (including English & Mathematics) and will have knowledge and experience of housing repair issues. The Repairs Administrator will have knowledge of and commitment to providing excellent customer service and relevant experience of providing a frontline service to a range of customers.

This role requires a high standard of IT literacy and intermediate knowledge of Microsoft office systems. The successful postholder will have strong communication skills, both verbal and written.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.