Admin & Clerical Assistant - Obstetrics
6 months ago
An exciting and challenging opportunity has arisen for an Administrator / Coordinator to join the Obstetric & Maternity services. The post holder will be joining these specialties at an exciting time where we are working on new opportunities to improve our services and overall experience for our patients.
The successful post holder will work as part of a team providing comprehensive Administration / Co-ordination support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service.
Working in conjunction with colleagues, patients, service users and internal and external stakeholders.
Please note "Previous applicants need not reply"
The Administrator / Coordinator will provide admin support across a range of functions including booking appointments and scan appointments, rebooking patient appointments, general data inputting and answering a high level of daily calls from patients, healthcare professionals and other third parties. The role will include waiting lists and the management of the Elective Sections.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Liaise with staff, patients, service users and external agencies
To provide a point of contact for service users
Notify patients of new or changes to appointments
Liaise with medical and nursing staff and other multi-disciplinary teams regarding patient appointments / pathways
Deal effectively with complaints either face to face or on the telephone, and escalate concerns where necessary
Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g., aggressive or demanding behaviour, escalating conflict situations where necessary
Accurately record telephone messages and other enquiries and refer as appropriate
Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Check and action Envoy daily for any rebooking’s/cancellations
Maintain elective waiting lists, ensuring Trust waiting time targets are achieved
Plan theatre lists and to liaise with consultants as necessary to ensure that the mix of patients and procedures is acceptable
Ensure patients are informed in a timely manner of any cancellations or changes to planned attendance/admission times/appointments
Arrange Pre-admission assessments and admission dates with patients, by direct negotiation by telephone & face to face, ensure that patients receive correct starving instructions and other relevant information
Ensure all information entered on CAMIS is accurate and up to date confirming patient details at every point of contact.
Amalgamate duplicate hospital numbers in accordance with the duplication guidelines.
Use the National tracing Service to check/find NHS numbers and check other patient information in order to ensure accurate data collection.
Ensure accurate and up to date outpatient waiting list management and adherence to agreed national waiting time targets
Coordinate referrals to consultants for grading
Responsible for new and rescheduled new and follow up outpatient appointment processes ensuring that the requirements of the patient as well as the clinician are met, receiving and coordinating referrals to clinics and ensuring the rapid access to those clinics as appropriate
Arrange appointments for investigations and/or make appointments for additional patient tests as required by the clinician and where appropriate.
Liaise with consultants and secretaries regarding clinic availability
Assist with the coordination of clinics to ensure effective time management and utilisation
Ensure that telephone enquiries, personal contact or correspondence is dealt with within agreed time limits and appropriate action is taken.
Work with medical, nursing, directorate, secretarial and clerical staff to promote the efficiency of patient care
Contribute to
-
Admin and Clerical Assistant
5 months ago
Northampton, United Kingdom Northampton General Hospital Full timeJob Description To provide an efficient and courteous reception service to patients, relative/carers, Radiology and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To...
-
Clerical Assistant/receptionist
6 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeA vacancy has arisen for a part time Clerical Assistant/Receptionist to work within the busy Child Development Centre at Northampton General Hospital. An eye for detail is essential along with good IT skills. The post holder will provide efficient clerical and receptionist duties, working as part of a team within the Child Development Centre. Duties will...
-
Admin Assistant
5 months ago
Northampton, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full timeOur client is a well-established organisation offering legal services. They are based in Northampton. They have a newly created opportunity for an Admin Assistant to join their small, friendly team. Your role will be to support solicitors, fee-earners and clients using your excellent administration and organisation skills to make sure information is...
-
Receptionist/ward Support
5 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeWe are looking for a receptionist that can help support the running of the busy Obs & Gynae Emergency department, Wards & Outpatient areas on rotation. The role includes working within 7 day (Monday - Sunday) service, including areas of GEAC & O&G Admin team to support the service as required between core hours of 8:00 - 18:00. - Provide effective and...
-
Clinic Administrator
7 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeTo provide an efficient service in the Gynae and Obstetrics Outpatient department and help support with the booking, prepping and management of Gynaecological & Obstetric appointments and notes in the area. To assist in the smooth running of the Antenatal & Gynaecology outpatient service. The administrator will work in conjunction with nursing staff to...
-
Admin and Clerical Assistant
5 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeJob Summary The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Radiology Reception function and Radiology Department. Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face...
-
Stock and Admin Clerk
5 months ago
Northampton, United Kingdom Wincanton Full time**Overview** - We are looking for two Stock & Admin Clerks to join our team in Northampton. As a Stock & Admin Clerk, you will be responsible for a range of duties covering all aspects of workflow and stock management on behalf of the site’s customers by providing functional support across key warehouse areas of Goods In, Production, Putaway,...
-
Warehouse Admin
5 months ago
Northampton, United Kingdom Interaction Recruitment Full timeInteraction Recruitment are currently recruiting for warehouse Admin for our client based in Northampton, on a temporary to permanent basis. As a warehouse Admin, you will need: - Excellent Verbal, written & Interpersonal Skills - Can work independently as well as collaboratively to achieve a shared goal. - Excellent organisation skills. - Ability to meet...
-
Shop / Admin Assistant
5 months ago
Northampton, United Kingdom C&C Home Improvements Full time'''Duties''' - Provide administrative support to ensure efficient operation - Answer phone calls and make phone calls in a polite and professional manner - Perform clerical duties, such as typing, filing, and data entry - Manage and maintain schedules, appointments, and travel arrangements - Assist with bookkeeping tasks - Handle confidential information...
-
Administrative Assistant
5 months ago
Northampton, United Kingdom Carbon Factory Full timeOn-going training will be provided with the view to develop your technical and product knowledge. **Job Role**: - Processing sales orders and issuing order acknowledgments. - Coordinating deliveries (FedEx, DHL etc) with customers and providing them with regular updates on progress. - Providing general support to management and the company, assisting...
-
Sixth Form Admin Assistant
5 months ago
Northampton, United Kingdom Moulton School and Science College Full timePound Lane, Moulton, Northampton, NN3 7SD 01604 641600 **SIXTH FORM ADMIN ASSISTANT** 32.5 hours per week, 40 weeks per year Grade F Point 6-7 (£23,893 - £24,294) £18,502 - £18,813 (actual salary) We are looking to appoint from as soon as possible, a Sixth Form Admin Assistant to be the main contact point for all students and parents in Y12 and Y13...
-
Admin Assistant
5 months ago
Northampton, United Kingdom rgr memorials Full timeGeneral admin duties, to include filing, answering telephone, raising invoices, liasing with clients and burial authorities, preparing documents as required. Must be proficient in Microsoft word and excel. Familiarity with microsoft access would be a bonus. Proof reading will be required so good eye for detail and accuracy is essential. Please note we are...
-
Admin Assistant
5 months ago
Northampton, United Kingdom rgr memorials Full timeGeneral admin duties, to include filing, answering telephone, raising invoices, liasing with clients and burial authorities, preparing documents as required, preparing reports. **MUST** be **proficient** in Microsoft word and excel. Familiarity with microsoft access would be a bonus. Proof reading will be required so good eye for detail and accuracy is...
-
Weekend Admin Assistant
5 months ago
Northampton, United Kingdom Barchester Healthcare Full time**ABOUT THE ROLE** As a Weekend Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve. In this varied role, we'll need you to answer the phone, handle our files and support our managers. You'll also meet and greet visitors, engage with residents and show...
-
Admin Assistant
5 months ago
Northampton, United Kingdom rgr memorials Full timeGeneral admin duties, to include filing, answering telephone, raising invoices, liasing with clients and burial authorities, preparing documents as required, preparing reports. **MUST** be **proficient** in Microsoft word and excel. Familiarity with microsoft access would be a bonus. Proof reading will be required so good eye for detail and accuracy is...
-
Admin Assistant
4 months ago
Northampton, United Kingdom Barchester Healthcare Full timeABOUT THE ROLEAs a Bank Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve. In this varied role, we'll need you to answer the phone, handle our files and support our managers. You'll also meet and greet visitors, engage with residents and show...
-
Receptionist/ward Support
7 months ago
Northampton, United Kingdom Northampton General Hospital Full timeTo provide an efficient and comprehensive administration and reception service between Obstetrics & Gynaecology areas. Provide administrative cover for GEAC, Spencer Ward/Day care, and outpatient areas within O&G. Filing a high volume of patient records in the base notes in a timely manner. To be an initial point of contact within the department providing...
-
Administration and Clerical Assistant
5 months ago
Northampton, United Kingdom Northampton General Hospital Full timeTo provide an efficient and courteous reception service to patients, relative/carers, Radiology and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff. To arrange...
-
Specialist Obstetrician and Gynaecologist
3 weeks ago
Northampton, Northamptonshire, United Kingdom ID Medical Group Services Full timeAre you a medical professional looking for a new opportunity to utilise your skills in obstetrics and gynaecology?Key Details:Contract: Temporary opportunity available at Northampton General HospitalShift: Full-TimePay rate: £100 – £110 per hourDuties:Ward covers, Clinics, MDT, Admin and potential on callsFurther Information:Interested in learning more...
-
Senior Obstetrician and Gynaecologist
3 weeks ago
Northampton, Northamptonshire, United Kingdom ID Medical Group Services Full timeID Medical Group Services is seeking a highly skilled Obstetrician and Gynaecologist to fill a temporary opportunity at Northampton General Hospital. Key Details:Shift: Full-TimePay rate: £100 – £110 per hourDuties: Ward covers, Clinics, MDT, Admin and potential on calls Requirements:Interested candidates should have a strong background in Obstetrics...