Commercial & Hospitality Administrator

1 month ago

Luton, United Kingdom Luton Town Football Club Full time

**JOB PURPOSE**

The Commercial Administrator will play a key role in supporting the Commercial Team by providing administrative support throughout the sales process.

**KEY RESPONSIBILITIES**
- To provide administrative support throughout the sales process.
- To assist with the booking of matchday hospitality bookings and inputting into Sales system
- Log new and existing customer bookings on customer portal / CRM system
- Ensure effective communication with all other departments, including external suppliers where appropriate, to ensure the smooth running of the matchday operations
- Maintain office supplies and the equipment inventory
- Assist with event planning and coordination
- Assist in the development and maintenance of client relationships through regular communication and follow-ups.

**MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION**

**Education/Qualifications/Training**:

- Strong attention to detail
- Proficient working knowledge of MS Office suite
- Strong administrative skills
- Personable and professional demeanour
- Experience in a Commercial function beneficial but not essential
- Ability to work effectively within a team, with strong social and interpersonal skills
- Excellent communication skills, both verbal and written, to maintain positive relationships with stakeholders, third-party partners, and vendors
- Proven ability to multitask and prioritize tasks effectively
- Demonstrated problem-solving skills and ability to think critically
- Familiarity with basic financial principles and commercial processes
- Willingness to learn and adapt to new challenges and responsibilities
- Ability to work under pressure and meet deadlines in a fast-paced environment

**Additional Information**:

- This a Part-Time role, the hours of which can be flexible
- Applicants must be eligible to live and work in the UK

**Health & Safety: Employee requirements**:

- Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club’s Health & Safety Policy.
- Consider the Health & Safety implications of all actions and inaction within your role.
- Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your role.
- Follow and adhere to; safe management systems and working practices in line with the Club’s Health & Safety Policy.
- Ensure you have been briefed and are confident in using any equipment prior to use and seek guidance from your line manager as required.
- Regularly review risk assessments, safe working, and management systems associated with your role.
- Liaise regularly with the Club’s appointed Health & Safety representatives to support and maintain compliance
- Maintain records of all Health & Safety issues within your role and area of responsibility.

**SAFEGUARDING STATEMENT**

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.

**EQUALITY STATEMENT**

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy. The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.

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