CRM Executive

6 months ago

Aberdeen, United Kingdom Addleshaw Goddard Full time

If you want to be key in supporting our business to realise their business goals, then this opportunity is for you...

THE FIRM
Addleshaw Goddard is a premium, international business law firm. Our lawyers help many of the world's best-known brands - including 45 FTSE100 companies - and central government departments to defend their rights, protect their interests and to make the most of business opportunities. We operate from 16 offices in Europe, Asia and the Middle East, and focus heavily on industry sectors such as retail & consumer, transport, real estate, financial services, and the public sector.
In recent years we were recognised by the FT as one of the top 4 most innovative law firms in Europe; we have been named Litigation Law Firm of the Year, Real Estate Law Firm of the Year and Private Equity Firm of the Year in the UK; Corporate & Commercial Firm of the Year in Qatar; Law Firm of the Year in Oman; and have opened new offices in Germany, France, Luxembourg and Ireland.
Our core values include delivering MORE IMAGINATION and MORE IMPACT to our client relationships and projects. We are committed to inclusivity and sustainability and have a modern and approachable culture.
We are ambitious to demonstrate the firm's premium quality and imagination, and so are investing in our systems and processes to make people's working lives easier. That has brought with it opportunities supporting our talented teams.

THE ROLE
This role sits within the CRM Team reporting to the Business Development Systems Manager. It involves developing close working relationships across many areas of the business, including Partners, Fee earners, PA's, Business Development colleagues plus others, and becoming their trusted advisor.
The CRM Executive is on the front-line supporting users of our CRM, InterAction. If you love data, and insist on striving for quality, this role will give you the opportunity to indulge. This role is key in continuing to grow the knowledge of our user base and support them in realising their business goals.
The CRM team prides itself on its excellent customer service and an ethic of continual improvement. There are established best practices, and your input will be greatly appreciated to improve them.

DUTIES
The responsibilities of the role include, but are not limited to:
Be a trusted advisor and first point of contact for CRM system queries and manage the support inbox.
Be a key link between the PA and fee earning community.
Handle the data aspect of campaigns, contributing to their success.
Participate upgrades, improvements, and integrations of key systems.
Conduct regular data cleansing exercises and quality checks, updating records as needed.
Organize and lead workshops to quickly identify challenges and actively promote the benefits of CRM.
Run 1:1 and small group training across different teams and roles.
Prepare guides and document best practice.
Run regular data audits by running searches to identify inconsistencies, duplicates and other data quality issues.
Work with Business Development stakeholders to ensure user adoption of the CRM system.
Run reports demonstrating the benefits of using CRM.
Assist with research required for business development initiatives.
Get involved in wider team initiatives.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED (BESPOKE TO ROLE)
Experience of working with a CRM system, preferably InterAction.
Excellent attention to detail with a passion for data.
Enthusiastic and proactive with strong verbal and written communication skills.
Proactive and solutions-orientated.
Experience of working in a deadline driven environment.
Understand business development and marketing initiatives and how CRM can support this.
An understanding of GDPR and how this must be applied when working with data.

**BENEFITS**:
As a firm, we aim to provide a positive experience to everyone who works here and our focus on financial, lifestyle and wellbeing benefits ensures that this experience goes beyond the nine-to-five. As part of this mission, some of the benefits employees of AG can expect are;
- Life Assurance & Income Protection
- Competitive employer matched pension contribution rate
- Health and wellbeing subsidiary, up to £180 per year
- One day per year to volunteer (as part of our CSR initiative)
- Buy/Sell holidays (up to 5 days each year)
- Mental health and wellbeing initiatives such as The Mindful Business Charter, Mental Health Champions and 1:1 sessions with an in-house professional
- Talent referral bonus incentives
- AG Excellence awards for the recognition of exceptional effort
- Opt in private medical and private dental insurance
- Opt in annual health screening
- Voluntary critical illness cover
- Annual discretionary bonus plan

**Salary**:
Competitive

**Location**:
Aberdeen, Edinburgh, Glasgow, Leeds, London, Manchester

**Vacancy Type**:
Business Services Professionals

**Business Area**:
Marketing & Business Development

**Contract Type**:
Permanent

**Full time/P

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