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Customer Service Coordinator

4 months ago


Louth, United Kingdom Digby Morgan Full time

summary
- _ louth, east midlands_
- _ £10.42 - £11.44 per hour_
- _ contract_- specialism
- secretarial & admin- reference number
- PR-1234348
- job details

Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Louth?

We have a fixed term Customer Service Coordinator role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.

Role: Customer Service Coordinator

Location: DS Smith Packaging, Northfields, Grimsby Road, Louth, LN11 0LA (100% office based)

Rate: £10.42ph rising to £11.44 in April 2024

Contract length: FTC until 31/12/2024

Shift Patterns: Full time, Mon-Fri. 08:00-16:30 or 08:30-17:00 with 30 minute early finish on Fridays.

Start: ASAP

**Responsibilities**:

- Processing customer orders within agreed time frames
- Coordinating artwork preparation with external suppliers
- Gaining prompt approval to meet production time lines
- Recovering origination spend through proactive customer invoicing
- Analysing customer forecasts and forward planning stock replenishment orders
- Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
- Placing purchase orders for non-manufactured products within the DS Smith network
- Acknowledging customer complaints and reporting dissatisfaction/failures
- Discussing solutions with customers and following through those actions
- Building strong relations with the Territory Manager by sharing internal and external information
- Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations

Essential requirements:

- Strong verbal and written communication skills
- Good IT Literacy skills especially with MS Office
- Previous experience using an in house system
- Previous experience within a customer facing administrative environment (2+ years)
- Ability to work on own initiative and multitask in order to meet demands

Desirable requirements:

- Driving licence and use of a car
- Knowledge and experience within a manufacturing environment

**Benefits**:

- Advice and editing on your current CV
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300* for referring a friend
- Opportunity for progression into permanent roles
- 25 days holiday per year, plus bank holidays
- Subsidised canteen
- Contributory pension scheme
- Employee discount platform
- Employee assistance program
- Cycle to Work Scheme
- Digital GP
- Income protection programme
- Life assurance scheme

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

...

Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Louth?

We have a fixed term Customer Service Coordinator role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.

Role: Customer Service Coordinator

Location: DS Smith Packaging, Northfields, Grimsby Road, Louth, LN11 0LA (100% office based)

Rate: £10.42ph rising to £11.44 in April 2024

Contract length: FTC until 31/12/2024

Shift Patterns: Full time, Mon-Fri. 08:00-16:30 or 08:30-17:00 with 30 minute early finish on Fridays.

Start: ASAP

**Responsibilities**:

- Processing customer orders within agreed time frames
- Coordinating artwork preparation with external suppliers
- Gaining prompt approval to meet production time lines
- Recovering origination spend through proactive customer invoicing
- Analysing customer forecasts and forward planning stock replenishment orders
- Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
- Placing purchase orders for non-manufactured products within the DS Smith network
- Acknowledging customer complaints and reporting dissatisfaction/failures
- Discussing solutions with customers and following through those actions
- Building strong relations with the Territory Manager by sharing internal and external information
- Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations

Essential requirements:

- Strong verbal and written communication skills
- Good IT Literacy skills especially with MS Office
- Previous experience using an in house system
- Previous experience within a customer facing administrative environment (2+ years)
- Ability to work on own initiative and multitask in order to meet demands

Desirable requirements:

- Driving licence and use of a car