Customer Service Coordinator

2 weeks ago


Louth, United Kingdom DS Smith Full time

Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements
- Co-ordinating artwork preparation in liaison with external suppliers and gaining prompt approval to meet production timelines
- Recovering origination spend through proactive customer invoicing
- Analysing customer forecasts and forward plan stock replenishment orders to meet pending demand in line with defined lead dates and agreed customer service level agreements
- Pro-actively reducing made to order stock residing in the warehouse through daily review and customer liaison
- Placing purchase orders for non-manufactured products within the DS Smith network or external suppliers to meet customer requirements
- Acknowledging customer complaints and reporting dissatisfaction/failures in line with procedures
- Discussing solutions with customers and following through those actions to ensure customer is satisfied and achieve resolution
- Building strong relations with the Territory Manager by sharing internal and external information and acting as the main liaison for other areas of the business to provide a united service to customers
- Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations, flexibility and efficiency in our service offerings
- Continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence programme
- Proven experience of working in a fast paced customer service role
- Excellent communication skills (written & verbal)
- Proficient in the use of Microsoft Office
- Ability to prioritise and manage own workload effectively
- Organised with meticulous attention to detail
- Thrives in a fast paced environment with strong multi-tasking and time management skills
- Seeks to consistently deliver best in class service
- Exposure to a manufacturing environment is highly desirable
- Previous experience of working with integrated business systems would be beneficial
- 25 days holiday per year, plus bank holidays
- Subsidised canteen
- Contributory pension scheme
- Employee discount platform
- Employee assistance program
- Cycle to Work
- Digital GP
- Income protection
- Life assurance

**Salary**: £22,500.00-£23,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person



  • Louth, United Kingdom Digby Morgan Full time

    summary - _ louth, east midlands_ - _ £10.42 - £11.44 per hour_ - _ contract_- specialism - secretarial & admin- reference number - PR-1234348 - job details Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Louth? We have a fixed term Customer Service Coordinator role...


  • Louth, United Kingdom Digicube Ltd Full time

    Based in Louth, we have been providing IT support and consultancy services for SMEs throughout Lincolnshire, the surrounding counties and beyond since 2008. We assist businesses by managing all things IT, providing support services for their staff and network infrastructure. Our technicians specialise in Microsoft technologies including on premise Windows...


  • Louth, United Kingdom DS Smith Full time

    Handle day-to-day customer enquiries, management of orders through the supply chain, artwork coordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging...


  • Louth, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Coordinate and manage the administrative functions for the Neighbourhood Team. This will include ensuring that meetings are organised, recorded and actions shared and tracked, Facilitate and organise training events and networking engagement events. Supporting both complicated and complex patients, with identification of patients through population...


  • Louth, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Coordinate and manage the administrative functions for the Neighbourhood Team. This will include ensuring that meetings are organised, recorded and actions shared and tracked, Facilitate and organise training events and networking engagement events. Supporting both complicated and complex patients, with identification of patients through population...

  • Sales Coordinator

    2 weeks ago


    Louth, Lincolnshire, United Kingdom catherinewhyterecruitment Full time

    Inside Sales Coordinator - £25k basic + generous benefits + commission £7k Louth LN11You will come from a background involving client liaison. You will be required to build customer orders using opportunities to up-selling, customer account management and cross sell. You will work within a team that aims to exceed expectations of customersby effectively...


  • Louth, Lincolnshire, United Kingdom HSBC Full time

    Job descriptionWhat you'll doThe role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer's transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices...


  • Louth, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Louth. LN11 9EG **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Louth, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Louth, LN11 9EG **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Louth, Lincolnshire, United Kingdom EG Group Full time

    Role: Customer Service AssistantLocation: Louth, Lincolnshire, LN11 9EGHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £10.05 above 18Bonus Scheme: Quarterly Bonus IncentiveCompany: EG GroupThis Customer Service opportunity is to cover the night Shifts which begin from 23.00pm am.The rate of pay +50pWe are looking for friendly and...


  • Louth, United Kingdom DS Smith Full time

    Our DS Smith site in Manby - Manby Park, Lincolnshire is looking for a Customer Services Co-ordinator to join our team on a permanent basis. To assist in delivering our customer service strategy to achieve service excellence. This opportunity is a permanent role. The focus is to deliver world-class customer service in a fast paced environment to delight...


  • Louth, United Kingdom DS Smith Full time

    As part of the Customer Services team at our Northfields site based in Louth you will be working to deliver world-class customer service in a fast-paced environment to delight customers and grow our business. Key responsibilities include; - Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements -...


  • Louth, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Louth, Lincolnshire, LN11 9EG **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group This Customer Service opportunity is to cover the night Shifts which begin from 23.00pm - 07.00am. The rate of...


  • Louth, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

    Neighbourhood Coordinators provide a key role coordinating the activity of Neighbourhood Teams - made up of staff from across the health, care, housing and community and voluntary system working collaboratively to improve the health and wellbeing of the most vulnerable and complex people in their local population. The role in Boston will work...


  • Louth, United Kingdom Wilko Full time

    **Customer Service Assistant L1**: - Hourly Rate - ** 10.62** - Location - ** Louth** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / 12 hours 3 x 4 hour shifts** **Flexible Sunday - Saturday** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things...


  • Louth, Lincolnshire, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

    Neighbourhood Coordinators provide a key role coordinating the activity of Neighbourhood Teams - made up of staff from across the health, care, housing and community and voluntary system working collaboratively to improve the health and wellbeing of the most vulnerable and complex people in their local population.The role in Boston will work collaboratively...


  • Louth, United Kingdom NFU Mutual Full time

    **Customer Service and Sales Advisor**: - Join a supportive team with full training provided - Monday to Friday, 8:30am - 5:15pm + no weekends + free onsite parking - Develop your insurance knowledge with product licensing **About the role**: This Customer Service & Sales Advisor role in our Louth agency offers you the first step into an insurance sales...

  • Team Coordinator

    3 weeks ago


    Louth, United Kingdom LADMS Full time

    **JOB DESCRIPTION** **JOB TITLE**: Team Coordinator **ACCOUNTABLE TO**:Office/Ops Manager **REPORTS TO**:General Manager **HOURS: 37.5** hours per week **1. Job summary**: We are looking to appoint an enthusiastic, hardworking and extremely organised Team Coordinator for our busy medical services team who has a wide-ranging skillset and who can adapt and be...


  • Louth, Lincolnshire, United Kingdom Protec Services Full time

    Protec Services is a family run business based in Louth, Lincolnshire. We provide a wide range of technological solutions including IT, Web based services, CCTV & Alarms for both domestic and business customers.Working hours:Monday - Friday 37.5 hours9am - 5pm.Salary dependent upon level of experience.General Duties include but are not limited to -...


  • Louth, United Kingdom Emprego UK Full time

    We have a great opportunity for a Support Services Team Leader to join our team based in Louth Hospital, Lincolnshire, LN11 0EU The salary on offer is £25,344.67 £12.96 per hour. This is Permanent full time position working 37.5 hours per week. A full clean driving license will be required and a DBS check. **About the role** As a Support Services Team...