Neighbourhood Coordinator

Neighbourhood Coordinators provide a key role coordinating the activity of Neighbourhood Teams - made up of staff from across the health, care, housing and community and voluntary system working collaboratively to improve the health and wellbeing of the most vulnerable and complex people in their local population.

The role in Boston will work collaboratively with Boston Primary Care Network to also help coordinate the work of their Health and Wellbeing Team working in the Neighbourhood.

To maintain and facilitate and provide first point of contact for a network of stakeholders working across the neighbourhood.

To have oversight of all cases nominated for neighbourhood working - including direct referrals and cases and cohorts flagged to the team for collaborative support.

To coordinate, record and track actions from cross system multi disciplinary meetings including regular and bespoke MDT meetings

To develop, maintain and share a knowledge base and liaise with stakeholders to help ensure the best response and best possible outcomes for people

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

Coordinate and manage the administrative functions for the Neighbourhood Team. This will include ensuring that meetings are organised, recorded and actions shared and tracked,

Facilitate and organise training events and networking engagement events.

Supporting both complicated and complex patients, with identification of patients through population segmentation techniques to support proactive management in the community and proactive discharge from hospital.

Support operational delivery of one “front door” across Lincolnshire East Neighbourhood Teams.

Support a range of projects within scope of the Neighbourhoods, General Practice Forward View and the wider Lincolnshire Sustainability and Transformation Plan.

Manage nominations for neighbourhood MDT review from all health, social and voluntary care organisations and ensure all associated documentation pre and post review is completed, where MDTs are part of the current model, or such other way of working which over time may be developed.

Support the Neighbourhood Lead to seek alternative provision, where the MDT/Virtual MDT have not achieved anticipated outcomes for individuals.

Liaise with all professionals involved in patient care including primary, secondary, the ambulance service, and community services including mental health provision, carers, third sector organisations and other relevant groups.

Take responsibility for following patients through the system, including when they are admitted to hospital, and be in a position to know what is happening with their care as they progress through the system.

Identify opportunities to develop the neighbourhood, as well as blockers and inefficiencies in the system. Feedback to the Neighbourhood lead, participate in and support initiatives for development.

To engage with and support the neighbourhood teams/network to build and maintain relationships with primary care, and particularly key practitioners, to facilitate the effective functioning of the neighbourhood.

Support local initiatives with partner organisations to widen the influence of the neighbourhood teams and to ensure local projects are co-ordinated across the area.

To undertake visits to promote and advertise the work of the neighbourhood e.g. attend and present to organisations team meetings and feeding back actions undertaken.

To deal in a professional, helpful and effective manner with members of the neighbourhood, and outside agencies, about neighbourhood business, referring queries on as appropriate.

To extract caseload information from IT systems as required and undertake analysis of that information for audit and performance management purposes, including running reports and converting data into charts and tables for sharing with the team