Customer Service Co-ordinator

2 weeks ago


Louth, United Kingdom DS Smith Full time

Handle day-to-day customer enquiries, management of orders through the supply chain, artwork coordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.

Deliver world-class customer service in a fast-paced environment to delight customers and grow our business.

Key responsibilities include;
- Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements
- Co-ordinating artwork preparation in liaison with external suppliers and gaining prompt approval to meet production timelines
- Recovering origination spend through proactive customer invoicing
- Analysing customer forecasts and forward plan stock replenishment orders to meet pending demand in line with defined lead dates and agreed customer service level agreements
- Pro-actively reducing made to order stock residing in the warehouse through daily review and customer liaison
- Placing purchase orders for non-manufactured products within the DS Smith network or external suppliers to meet customer requirements
- Acknowledging customer complaints and reporting dissatisfaction/failures in line with procedures
- Discussing solutions with customers and following through those actions to ensure customer is satisfied and achieve resolution
- Building strong relations with the Territory Manager by sharing internal and external information and acting as the main liaison for other areas of the business to provide a united service to customers
- Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations, flexibility and efficiency in our service offerings
- Continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence programme
- Proven experience of working in a fast paced customer service role
- Excellent communication skills (written & verbal)
- Proficient in the use of Microsoft Office
- Ability to prioritise and manage own workload effectively
- Organised with meticulous attention to detail
- Thrives in a fast paced environment with strong multi-tasking and time management skills
- Seeks to consistently deliver best in class service
- Exposure to a manufacturing environment is highly desirable
- Previous experience of working with integrated business systems would be beneficial


  • Customer Service

    6 days ago


    Louth, United Kingdom catherinewhyterecruitment Full time

    **Customer Sales Adviser - £25000 + generous benefits + commission £7k Louth LN11** Join our friendly, lively team providing support to customers placing orders etc. You will come from a background involving client liaison. You will be required to build customer orders using opportunities to up-selling, customer account management and cross sell. You...

  • Administrator

    13 minutes ago


    Louth, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    The service is designed to provide an integrated model of care that promotes a positive experience for service users and carers across the whole service. LPFT have a Section 75 agreement under the National Health Service Act (2006) where Lincolnshire County Council have devolved their assessment and care management duties to LPFT. Social work in the Trust...


  • Louth, United Kingdom Louth and Meath ETB Full time

    **_A648 - Project Worker_** **Navan School Completion Programme, Navan, Co. Meath - 35hrs per week** **Navan School Completion Programme, Navan, Co. Meath - 35hrs per week** **(One specific purpose position to cover the leave of another staff member)** **Panels may be formed from which other vacancies may be filled.** **Canvassing by or on behalf of the...


  • Louth, United Kingdom Louth and Meath ETB Full time

    **_B652 - Project Worker_** **Oriel School Completion Programme, Dundalk, Co. Louth - 19hrs per week** **(One fixed term position)** **Panels may be formed from which other vacancies may be filled.** **Canvassing by or on behalf of the applicant will disqualify.** **LMETB is an equal opportunities employer.** Louth & Meath Education and Training Board...

  • A714 - Caretaker

    2 days ago


    Louth, United Kingdom Louth and Meath ETB Full time

    **A714 - Caretaker** **LMETB Administrative Offices, Chapel Street, Dundalk, Co. Louth** - 39 hours per week** **(One permanent position)** **Panels may be formed from which other vacancies may be filled.** **Canvassing by or on behalf of the applicant will disqualify.** **LMETB is an equal opportunities employer.** Louth & Meath Education and Training...


  • Louth, United Kingdom Louth and Meath ETB Full time

    **B749 - Grade V Staff Officer** **(Open Competition)** **One permanent position, 35 hours per week** **Dundalk, Co. Louth.** **Panels may be formed from which other vacancies may be filled.** **Canvassing by or on behalf of the applicant will disqualify** **Appointments are to Louth and Meath Education and Training Board Scheme** **LMETB is an equal...


  • Louth, United Kingdom Louth and Meath ETB Full time

    **A713 - Clerical Officer Grade III** **Further Education & Training Centre, King Street, Drogheda, Co. Louth** **One permanent position, 35 hours per week** **Appointments will be made to Louth and Meath Education and Training Board Scheme.** **Panels may be formed from which other vacancies may be filled.** **Canvassing by or on behalf of the...


  • Louth, United Kingdom Louth and Meath ETB Full time

    **A786 - Grade IV Officer** **LMETB Administrative Offices, Abbey Road, Navan, Co. Meath** **One permanent position, 35 hours per week** **Appointments will be made to Louth and Meath Education and Training Board Scheme.** **Panels may be formed from which other vacancies may be filled.** **Canvassing by or on behalf of the applicant will...


  • Louth, United Kingdom Louth and Meath ETB Full time

    **B748 - Grade IV Assistant Staff Officer** **Dundalk, Co. Louth** **One permanent position, 35 hours per week** **Appointments will be made to Louth and Meath Education and Training Board Scheme.** **Panels may be formed from which other vacancies may be filled.** **Canvassing by or on behalf of the applicant will disqualify** **Appointments are to...


  • Louth, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    An exciting opportunity is available for a Mental Health Practitioner to join the Integrated Place Based Team (IPBT) for East Lindsey, based in Louth. This role is part of a new place-based mental health workforce that is integrated and co-located within Primary Care Networks. Registered Mental Health Nurses, Occupational Therapists and Social Workers are...


  • Louth, United Kingdom Protec Services Full time

    Protec Services is a family run business based in Louth, Lincolnshire. We provide a wide range of technological solutions including IT, Web based services, CCTV & Alarms for both domestic and business customers. Working hours: Monday - Friday 37.5 hours 9am - 5pm. Salary dependent upon level of experience. **General Duties include but are not limited to...


  • Louth, United Kingdom Specsavers Full time

    **Job role: Trainee Audiology Practitioner** **Location: Louth** **Working hours: Part time 3 days a week (22.5 hours)** **Experience level: Previous hearcare experience is not essential but previous experience in Sales is favourable** **Being able to drive is prefered but not essential** Have you ever considered a role in Audiology? Are you passionate...

  • Labourer Van Driver

    1 week ago


    Louth, United Kingdom J Tomlinson Ltd Full time

    **Our Story** J Tomlinson are a family-owned business with over 50 years’ experience, we are proud of our safety record and how we engage our team. We believe in great customer relationships which is shown in the long-term relationships we have had with our customers. You may have seen our vans around the area providing great service to our...

  • Delivery Driver

    40 minutes ago


    Louth, United Kingdom M E Autoparts Ltd Full time

    We are currently looking for a full-time driver to join the team at our Louth branch. You will be delivering car parts to garages in the local area (using provided company van) and ensuring a superb customer service. 8.30am till 5.30pm Monday to Friday 8.30 till 1 every other Saturday **Requirements**: - Good knowledge of the local area. - Full clean UK...

  • IT Support Staff

    13 minutes ago


    Louth, United Kingdom Wasdell Group Full time

    An exciting opportunity has arisen for two x IT Support Analyst / Support personnel to join a Wiltshire based Packaging Group. Joining a small team, The Support analyst will be the go-to person for all things IT. This will include troubleshooting software and hardware issues, including setting up laptops for new starters, **Benefits**: - 28 days holiday...

  • Catering & Bar

    2 days ago


    Louth, United Kingdom Motorsport Vision Full time

    Cadwell Park is one of the UK’s most picturesque race circuits, owned and operated by the Motorsport Vision Group (MSV). Throughout the 2024 race season Cadwell Park will play host to some of the UKs most iconic motor racing championships including the British Superbike Championship, BMCRC International Sidecar Revival and Cadwell Park’s very own Vintage...


  • Louth, United Kingdom Kingdom Services Group Ltd Full time

    Kingdom Services Group are a key partner to Morrisons Supermarkets , and we have a great opportunity for a Retail Security Officer to join our team. We have increased our hourly rates to get the best people in to our teams ASAP! If you have an SIA Licence and are looking for a role where you will be supported and offered development...

  • Driver

    36 minutes ago


    Louth, United Kingdom Louth Taxis Full time

    **About us** We are professional, customer-centric, autonomous, and our goal is to Provide a reliable and professional customer focused service. Our work environment includes: - Casual work attire - Relaxed atmosphere - On-the-job training - Flexible working hours - Safe work environment We are looking for a reliable Driver, experience not necessary as...


  • Louth, United Kingdom RecruitME Full time

    **Lincolnshire circa £50k plus host of employee benefits** **About our clients**:_Established Wealth and Financial advisors serving clients across the UK._ We’re on the hunt for a skilled and experienced Financial and Wealth Advisor on an employed basis. Our clients are a multi-office operation and offer a range of Financial Services to their clients...


  • Louth, United Kingdom Specsavers Full time

    **Role: Domiciliary Optical Assistant** **Location: Louth, Lincolnshire** **Working Hours: Monday to Friday - no weekends or evenings** **Salary: £22,000 + company car or car allowance + bonus** Are you an experienced Optical Assistant looking for the next step in your career? Would you like a role where you can use your optical experience to make a...