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Customer Service Representative
2 months ago
Join Our Team as a Bakery Assistant
Min 16 Hours Per Week including evenings and weekends.
Various shifts available starting at 6am including weekends
We are seeking a motivated and friendly Bakery Assistant who is passionate about delivering excellent service and standards to our customers. As a key member of our team, you will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store and staff and provision of friendly, efficient service to customers, colleagues and visitors.
About Our Company
A.F. Blakemore & Son Ltd is a leading privately owned company in the UK, with a rich history dating back to 1917. Our forward-thinking family-owned business has grown from humble beginnings into a company that now owns 260 convenience stores and employs over 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are committed to creating a point of difference through innovative approaches to food and drink.
Key Responsibilities:
- Preparing of all hot and cold food ready for customers.
- Managing the ovens when cooking hot food items.
- Demonstrate a complete understanding of menu items and explain options to customers accurately.
- Neatly wrap and present food according to customer orders.
- Re-stock sandwiches to ensure a sufficient supply throughout the opening hours of the department.
- Use the till to record the order, take the payment and give correct change where necessary.
- Understand and adhere to all company operating processes, policies and procedures.
- Adhere to all food handling, safety, and sanitation standards when storing/preparing/serving food and cleaning the department.
Requirements:
- Previous experience in a similar role and/or industry is preferred.
- Some understanding of health and food safety legislative responsibilities in a food environment.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
What We Offer:
- Excellent benefits package including: holiday, maternity and paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development.
- Gain hands-on experience in a high volume, fast-paced convenience store.
- Generous staff discount in all our stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- NEST pension scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- Extra Holidays - Purchase Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
Inclusive Environment:
We are committed to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
