Customer Service Representative

3 weeks ago

Louth, Lincolnshire, United Kingdom Aura Holohan Group Full time
Aura Holohan Group Job Opportunity

We are seeking a highly skilled and enthusiastic Pitch Attendant to join our team at DKIT Sport. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our members and visitors.

Key Responsibilities:
  • Provide professional and courteous service to customers, responding to their needs and resolving issues promptly and accurately.
  • Ensure full awareness and knowledge of all company facilities and services, as well as allocated pitches and times available to customers and the DKIT Sports societies officer.
  • Explain the benefits and features of all facilities, encouraging usage among customers and promoting front-of-house sales.
  • Assist Membership Advisors with incoming requests for new services and facilitate where necessary, identifying potential new members or new programs.
  • Ensure all member communication is up-to-date, accurate, and distributed, including timetables, leaflets, flyers, online timetables, and notice boards.
  • Make a note of any specific observations and/or needs of members to ensure a personalized service.
  • Perform other administration and housekeeping duties as required.
Requirements:
  • Dynamic and practical professional with excellent interpersonal and communication skills.
  • Positive individual with an outgoing personality and a passion for delivering exceptional customer service.
  • Excellent organizational skills with the ability to manage multiple tasks and priorities.
  • Strong attention to detail and accuracy.
  • Strong PC skills and experience of working with Microsoft Packages.
  • Flexible attitude to working requirements to meet the needs of the business.

If you believe you have the skills and qualities we are looking for, we encourage you to apply for this exciting opportunity. By applying, you agree for Aura Holohan Group to collect your personal data for the purpose of managing recruitment-related activities. Aura does not disclose your personal data to unauthorized third parties.

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