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Customer Service Officer

3 months ago

Stockport, United Kingdom Stockport Homes Group Full time

**Fixed term contract - 9 months**

**Full time (37 hours per week)**

**Closing date: 17th March 2024**

**Interview date: 25th March 2024**

Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about.

We're looking for a Customer Services Officer to join our driven and friendly team working in our busy head office Cornerstone in the centre of Stockport town centre. In this role, you will specialise in one of the three key services areas of repairs, rehousing or neighbourhood issues but will be required to support other teams as well.

You will take telephone calls in Stockport Homes Contact centre and will often be the first point of contact for our customers, meaning your role will be crucial to delivering a first-class customer experience.

This is a fantastic opportunity for someone to join our award winning, successful organisation and really put your talents to the test.

**In this role, you will**:

- Give advice and information on a range of housing and related issues including rehousing, tenancy and estate management and repairs in a way customers can understand
- Maintain a positive and professional attitude to customers at all times and respond to enquiries with patience and understanding ensuring confidentiality is maintained at all times.
- Work well under pressure with an exemplary, positive attitude and ability to solve problems creatively.
- Have resilience when dealing with customers during this challenging time for the Social Housing Sector

INDAD

Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.

At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.