Customer Service Advisor

5 months ago


Stockport, United Kingdom Halfords Full time

**JOB PURPOSE**

Make bookings for fleet customers with Halfords Autocentres and Halfords Mobile Services.

**JOB CONTEXT**

Based at our Fleet Support Centre in Stockport you will be reporting to the Fleet Contact Centre Manager. You will be booking Mechanical and Tyre related work for our fleet VIP customers into Autocentres and dispatching mobile fitters. You will be ensuring our fleet business customers receive excellent service by liaising with technicians and Centre managers. You will be providing a crucial service in this key area of our growing fleet business.

**KEY RESPONSIBILITIES**

To make bookings in an accurate timely manner working on a rota basis between 6 am and 8 pm (Monday to Sunday) including but not limited to:

- Providing excellent customer service
- Answering inbound phone traffic
- Resolving customer queries
- Accurate data entry
- Updating progress of bookings on multiple customer platforms
- Liaising with operational colleagues

**Minimum Criteria**
- Previous Customer service experience
- An entry level understanding of the Microsoft Office package
- Good verbal and written communication skills
- Flexible
- Positive outlook
- Resilient and determined.
- Self-Motivated
- Enthusiastic and willing to learn.
- Inquisitive mind
- Attention to detail

**Skills Knowledge and Experience**
- Customer Service Experience ideally in a contact centre environment
- Good keyboard skills.
- Industry knowledge would be an advantage.
- Enthusiastic and willing to learn
- Good verbal and written communication skills
- Inquisitive mind
- Attention to detail



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