Customer Service
5 days ago
**Customer Service - Technical Support** **Associate**.
Permanent, full-time position in Buckinghamshire, London.
The company:
The position:
Our Customer Service - Technical Support Associates provide first-line support to help customers diagnose and troubleshoot issues with their frozen drinks equipment. Customer Service - Technical Support Associates are the key customer liaison to navigate problems, arrange for a field service technician, and supply parts when required.
The person:
Do you have a reputation of being highly technical? Are your friends and peers in awe of your troubleshooting skills? Are you an organised problem-solver with a passion for customer service? In this role, you’ll make quick and effective decisions to get our customers’ frozen equipment working as soon as possible.
The responsibilities:
- Approach problems logically and with good judgement and process.
- Inform customers of any needed repairs and ensure that customer understands the work required.
- Work with other equipment and service teams to ensure a consistent and high-quality level of customer support and satisfaction.
- Develop detailed knowledge about specific product lines and features.
The working hours
- You’ll do an initial training period to get you set up to assist our customers and field service technicians. After that, you will have ongoing training and buddy support to develop your product knowledge and support credentials.
- Regular working hours are 40 hours per week
- In order to ensure that we match customer demand, we’ll schedule your work based on a variety of shift patterns between Monday and Sunday, 8 am to 6 pm
The basic qualifications:
- Technical curiosity and excitement to learn new technologies and help customers succeed
- Proven track record to follow process in a fast-paced environment
- Ability to navigate through multiple computer screens and systems
- Excellent communication skills - both verbal and written
The job details
- Customer Service - Technical Support Associate.
- Full-time, Permanent (after satisfactorily completing a 3 month probationary period)
- Salary: £22,395 per year
- Location: Frozen Brothers, Buckinghamshire, London.
- Frozen Brothers is committed to a diverse and inclusive workplace. Frozen Brothers is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Reference ID: IST
**Job Types**: Full-time, Permanent
**Salary**: From £22,395.00 per year
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Work remotely:
- Yes
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