Customer Service Representative

3 months ago


High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £22,000 - £28,000
Customer Service Advisor

We are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in High Wycombe, United Kingdom.

Key Responsibilities:
  • Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.
  • Resolve customer issues efficiently, escalating when necessary to ensure customer satisfaction.
  • Process customer orders, manage account information, and maintain accurate records of customer interactions.
  • Collaborate with internal teams to ensure seamless customer service and support.
  • Perform administrative tasks as required to maintain a high level of customer satisfaction.
Requirements:
  • Previous experience in a customer-facing role, preferably in a similar industry.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office and CRM systems, with the ability to learn new technologies quickly.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Flexibility to work a variety of shifts, including weekends, to meet business needs.
Benefits:
  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Opportunities for training and development to enhance skills and career progression.
  • Supportive work environment with a focus on customer satisfaction and employee well-being.
  • Flexible working options to balance work and personal life.

If you are passionate about delivering exceptional customer service and have a strong focus on customer satisfaction, we encourage you to apply for this exciting opportunity.



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