Customer Service Representative
2 days ago
We are seeking a skilled and experienced Customer Service Representative to join our team at Hamilton Specialist Referrals.
The ideal candidate will be the first point of contact for our clients, providing them with a warm and professional welcome. They will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.
Responsibilities:- Answer incoming telephone calls and ensure messages are clear and concise.
- Maintain accurate patient records.
- Ensure the reception and waiting area is kept clean and tidy.
- Prior experience in customer service or reception desk roles.
- Preferred experience working in an animal care environment.
- Strong verbal and written communication skills.
- Excellent organisational skills with a keen attention to detail.
- A competitive salary of £25,000 - £28,000 per annum.
- 6.6 weeks annual leave.
- Additional annual leave for your birthday.
- Enhanced family-friendly policies.
- Cycle to work scheme.
- Initiatives focused on employee wellbeing.
- Non-accidental injury support.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
- Discounted staff pet care.
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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