Customer Service Administrator
7 months ago
**RME Consultants are working with a business in the Chinnor area to find a Customer Service Administrator to join their growing team. Are you a team player who has previous office based experience? THIS ROLE OFFERS CAREER PROGRESSION**
**Role: Customer Service Administrator**
**Salary: £25,000 - £26,000 per annum**
**Working Hours: Monday - Friday, Full time office based**
**Contract: Permanent**
**Location: Chinnor, Oxfordshire**
**Main Duties for the Customer Service Administrator**:
- **Efficiently process customer orders with precision, ensuring accurate data entry into the system.**:
- **Manage the customer support pipeline, creating tickets for queries and swiftly resolving issues.**:
- **Monitor the progress of customer deliveries, providing timely updates and addressing any delays or issues.**:
- **Handle incoming calls from customers, offering professional and courteous assistance while addressing their inquiries and concerns.**:
- **Maintain a comprehensive understanding of our products and services to effectively assist customers.**:
- **Accurately document all customer interactions and resolutions in the CRM system.**:
- **Organise and complete daily tasks on a personal task list promptly.**:
- **Assist the Head of Customer Success with miscellaneous tasks to enhance overall customer satisfaction.**:
- **Aid the GoodsIn department in processing unidentified customer returns.**:
- **Collaborate with the Credit Control department to ensure timely customer payments and address payment-related queries promptly.**
**Experience requirement for the Customer Service Administrator**:
- **Demonstrate clear and engaging communication skills with customers, along with strong organisational abilities to manage tasks efficiently and meet deadlines.**:
- **Embrace a proactive attitude, showing enthusiasm for the brand and product range, while prioritising customer needs and delivering exceptional service.**:
- **Exhibit excellent administration skills and attention to detail, while collaborating effectively as part of a team to provide support where needed.**
**COMG**
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£26,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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