Customer Service Administrator

5 months ago


High Wycombe, United Kingdom Synergy Flavours Ltd Full time

**Do you love Customer Service?**

**Do you like to ownership of your work?**

**Do you want to work for an innovative company?**

As a customer service administrator you will be given a set of customers to take ownership of and as such will enter orders and communicate information regarding orders and deliveries back to these customer.

**Objectives, Roles and Responsibilities**
- Process and manage orders across UK sites and our overseas partners
- Fast accurate response to all customer queries
- Adhere to compliance concerning set process flows
- Liaise with commercial teams on product information and orders
- Ensure best in class information flow to customers on logistics and lead times
- Manage and continually improve pricing; quotation / price files
- Liaise with all departments to ensure Synergy is maximised and Group capability is fully leveraged
- Ensure that systems are administered consistently and accurately
- Have a full working knowledge of your colleagues’ position in order to cover holiday and sickness
- Any other duties as reasonably requested
- Reception cover will also be required rotating between other members of the team.

**Qualifications, Knowledge, Skill and Experience (**_**Required to perform the job**_**)**

**Essential**
- GCSE or equivalent qualification in Maths and English
- Experience of office based customer service and/or sales support
- Experience of working with Microsoft products, excel, word etc.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- High Wycombe: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- office based customer service: 1 year (required)

Work Location: In person



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