Customer Service Administrator
7 months ago
Recra are working in partnership with a leading manufacturer and supplier of flavourings, extracts and essences, producing high quality taste solutions, they are currently recruiting for a permanent Customer service administrator to join their vibrant team
As a Customer Service Administrator You will be the primary person in this role and as such must be able to have several things on your ‘radar’ at any one time.
Your primary role will be to enter orders and communicate information regarding delivery times back to your customer.
Electronic filing and maintaining of accurate records are key. You will be expected to liaise daily with customers, Account Managers, and colleagues across all Sites. You will be responsible for working with the department to reduce costs and provide a fast and efficient service both internally and externally.
**Objectives, Roles and Responsibilities**
- Manage orders across UK sites and our overseas partners
- Fast accurate response to all customer queries
- Ensure adherence to the segmentation process
- Adhere to compliance concerning set process flows
- Liaise with commercial teams on pricing, minimum order quantities and logistics
- Ensure best in class information flow to customers on logistics and lead times
- Manage and continually improve pricing; quotation / price files
- Liaise with all group sites to ensure the buisness is maximised and Group capability is fully leveraged
- Ensure that systems are administered consistently and accurately
- Internal customer champion
- Assist across the department wherever there is a need
- Have a full working knowledge of your colleagues’ position
- Cover sickness and holidays within the department
- Any other duties as reasonably requested
- Reception cover will also be required rotating between other members of the team.
In addition, you will be expected to be the key contact for a select number of accounts for internal issues or covering in the absence of the Account Manager.
**Qualifications, Knowledge, Skill and Experience (Required to perform the job)**
**Essential**
- GCSE or equivalent qualification in Maths and English
- Experience of customer service and/or sales support
- Experience of working with Microsoft products, excel, word etc.
**Highly desirable**
- Experience in the food industry
- Experience of working with an ERP system
**About Recra Consulting**:
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