Further Treatment Administrator

5 months ago


Chorley, United Kingdom Speed Medical Full time

**Join our Further Treatment team**

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

**The Role**:
Our further treatment department provides a fully case managed service to our clients and Administrators take full responsibility for all aspects of our process and are responsible for successfully arranging diagnostic/investigative appointments and all other elements of treatment or rehabilitation. We operate multiple process flows which dictate our operational procedures and service level agreements. The purpose of this role is to ensure the accurate and prompt administration of further treatment cases, from initially setting up cases through to case conclusion within the required timescales.

**Experience is preferred but not essential. Full training is provided**

**Our Values**:

- **Customer First** - We listen to the needs of our customers and always put them at the heart of what we do.
- **Real relationships** - We nurture real relationships with honesty, integrity, and transparency.
- **Strive for excellence** - We inspire every member of our team to go the extra mile and deliver outstanding service.
- **Make an impact** - We work smarter with our colleagues, our customers and their clients to leave a positive impression.
- **One team, one vision** - We are one team - unified - with one vision and all work together to achieve it.

**Key Responsibilities**:

- To work efficiency and accurately in line with our values and targets, setting up new instructions and booking appointments to the required service levels and specifications of each solicitor.
- To take responsibility for progressing each client case on every touch as a case manager liaising with chasing Medical Providers and Hospitals where necessary for the required information.
- To build relationships with each solicitor, calling them where possible to provide regular updates on the progress of their cases.
- To work flexibly in line with the needs of our customers and the team.
- To provide excellent customer service to solicitors and clients at every opportunity, setting diaries where needed to progress each case

**Personal Specifications**:

- The person appointed will be able to work to targets in a busy environment
- Excellent communication and telephone skills
- Customer service skills
- A keenness to learn and develop and pick up new skills
- You will be an enthusiastic team player, and keen to work closely with our customers and other departments
- Previous knowledge of the industry and Proclaim is desirable
- Ability to work under pressure in a dynamic environment to address business needs
- Computer literate

**Package**:

- 37.5 Hours, Monday-Friday
- Flexible working: We offer the ability to work from home/office on completion of training and a probationary period
- Company Stakeholder Pension
- 20 days Annual Leave plus Bank Holidays
- Free hot drinks
- Optional health care scheme after a qualifying period
- 2 work parties per year

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Chorley



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