Rehabilitation Administrator

5 months ago

Chorley, United Kingdom Speed Medical Full time

Join our Rehabilitation team

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

**Our Values**:

- **Customer First** - We listen to the needs of our customers and always put them at the heart of what we do.
- **Real relationships** - We nurture real relationships with honesty, integrity, and transparency.
- **Strive for excellence** - We inspire every member of our team to go the extra mile and deliver outstanding service.
- **Make an impact** - We work smarter with our colleagues, our customers and their clients to leave a positive impression.
- **One team, one vision** - We are one team - unified - with one vision and all work together to achieve it.

**The Role**:
Our Rehabilitation department provides a fully case managed Physiotherapy/Treatment service to our clients and administrators take full responsibility for all aspects of our process. We operate multiple process flows which dictate our operational procedures and service level agreements. The purpose of this role is to ensure the accurate and prompt administration of Rehabilitation cases, from initially setting up cases through to case conclusion within the required timescales.

**Experience is preferred but not essential. Full training is provided**

**Key Responsibilities**:

- To work efficiency and accurately in line with our values and targets, setting up new instructions and booking appointments to the required service levels and specifications of each instructing party
- To build relationships with each solicitor, calling them where possible to provide regular updates on the progress of their cases
- To work flexibly in line with the needs of our customers and the team
- To provide excellent customer service to our instructing parties and clients at every opportunity, setting tasks where needed to progress each case
- Input computerised data with speed and accuracy
- To liaise with treatment providers, experts, instructing parties and clients in a professional manner
- To liaise with internal departments
- Work cohesively as part of a team

**Personal Specifications**:

- The person appointed will be able to work calmly under pressure
- You will be able to project a polite and professional attitude
- A keenness to learn and develop
- Able to demonstrate enthusiasm and self-motivation
- Able to work upon own initiative
- Interpersonal skills and an excellent telephone manner
- Ability to work under pressure in a dynamic environment to address business needs
- Computer literate

**Package**:

- 37.5 Hours, Monday-Friday
- Flexible working: We offer the ability to work from home/office on completion of training and a probationary period
- Company Stakeholder Pension
- 20 days Annual Leave plus Bank Holidays
- Free hot drinks
- Optional health care scheme after a qualifying period
- 2 work parties per year

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Chorley

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