Business Support Administrator IT
2 weeks ago
About Us:
Family Care is a dedicated organization committed to supporting vulnerable families and promoting the welfare of children. We are seeking a highly organized and IT-savvy Business Support Administrator to play a key role in ensuring the smooth and efficient administration for our Family Care groups.
Key Responsibilities:
IT Support:
- Monitor our ticketing system, ensuring timely resolution of IT issues, and escalate or close overdue tickets as necessary.
- Respond to technical queries, such as password resets, and provide remote support via TeamViewer when needed.
- Liaise with external IT support for hardware repairs and maintenance.
- Visit our Homes and Schools to address on-site IT setup or technical issues.
- Maintain the IT inventory and assist in purchasing new machines as directed.
- Configure and connect new machines to Azure.
- Manage user access on SharePoint (Central and Education) by adding or removing users.
Business Support:
- Oversee the vehicle fleet management, including tax, MOT, repairs, and insurance renewals.
- Process and track fuel receipts.
- Handle electronic archiving and ensure proper record keeping.
- Take ownership of phone-related issues (telephones and mobiles), liaising with service providers as necessary.
- Assist with other business support tasks as requested.
General Duties:
- Provide cover for incoming call handling, supporting the broader Business Support and HR teams when needed.
- Attend meetings, team events, and supervisions as required.
- Maintain a commitment to safeguarding and promoting the welfare of children at all times.
What We're Looking For:
- Strong initiative and the ability to work independently within established procedures.
- Flexibility to adapt to different tasks while maintaining attention to detail and confidentiality.
- Experience in IT support or administration, with proficiency in systems like TeamViewer, Azure, and SharePoint.
- Excellent organizational skills with the ability to multitask and prioritize effectively.
- A team player who is willing to support colleagues across different departments.
What We Offer:
- Extensive Training and career progression
- A Contributory Pension
- Access to Paycare and Employee Assistance Programme
- Long Service Rewards
- Sick Pay (after qualifying period)
Family Care is committed to safeguarding and always promoting the welfare of children and young people and expects the post holder to share this commitment. In order to meet this responsibility, we follow Safer Recruitment practices to ensure we select the suitable candidates.
All offers of employment are subject to safeguarding checks, both an Enhanced DBS check and comprehensive references will be carried out. We are permitted to ask whether an applicant has any convictions, cautions or reprimands or final warnings (spent or otherwise) under the current guidance, as defined by the Rehabilitation of Offenders Act 1974 (exceptions) Order 1975. Please note that disclosure of a criminal background will not debar you from employment.
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