Operations Administrator

5 months ago

Chorley, United Kingdom Speed Medical Full time

Join our Operations department

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

**The Role**:
The Operations department is responsible for successfully managing new instructions from solicitors dealing with personal injury claims. Our teams will book an appointment with our panel of experts, request medical records when required and provide regular updates to the solicitors on the progress of the case, right through to receiving the medical report.

**Experience is preferred but not essential. Full training will be provided**

**Our Values**:

- **Customer First** - We listen to the needs of our customers and always put them at the heart of what we do.
- **Real relationships** - We nurture real relationships with honesty, integrity, and transparency.
- **Strive for excellence** - We inspire every member of our team to go the extra mile and deliver outstanding service.
- **Make an impact** - We work smarter with our colleagues, our customers and their clients to leave a positive impression.
- **One team, one vision** - We are one team - unified - with one vision and all work together to achieve it.

**Key Responsibilities**:

- To work efficiency and accurately in line with our values and targets, setting up new instructions and booking appointments to the required service levels and specifications of each solicitor.
- To take responsibility for progressing each client case on every touch, liaising with chasing GP surgeries, clients and hospitals where necessary for the required information.
- To build relationships with each solicitor, calling them where possible to provide regular updates on the progress of their cases.
- To work flexibly in line with the needs of our customers and the team.
- To provide excellent customer service to solicitors and clients at every opportunity, setting diaries where needed to progress each case.

**Personal Specifications**:

- The person appointed will be able to work to targets in a busy environment
- Excellent communication and telephone skills
- Customer service skills
- A keenness to learn and develop and pick up new skills
- You will be an enthusiastic team player, and keen to work closely with our customers and other departments
- Previous knowledge of the industry and Proclaim is desirable
- Ability to work under pressure in a dynamic environment to address business needs
- Computer literate

**Package**:

- 37.5 Hours, Monday-Friday
- Flexible working: We offer the ability to work from home/office on completion of training and a probationary period
- Company Stakeholder Pension
- 20 days Annual Leave plus Bank Holidays
- Free hot drinks
- Optional health care scheme after a qualifying period
- 2 work parties per year

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Chorley

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