Rehabilitation and Further Treatment Team Leader

6 months ago

Chorley, United Kingdom Speed Medical Full time

**Rehabilitation and Further Treatment Team Leader**

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

**The Role**:
The Rehabilitation department is responsible for successfully managing new instructions from solicitors dealing with physiotherapy treatment, Diagnostics, Sessional Treatments and Other Surgery cases. Our teams will book an appointment with our panel of experts, request medical records when required and provide regular updates to the Instructing parties on the progress of the case, right through to receiving the Clinical letters/reports. The Rehabilitation and Further Treatment Team leader is responsible for motivating the team to deliver against service levels and quality standards.

**Our Values**:
**Customer First** - We listen to the needs of our customers and always put them at the heart of what we do.

**Real relationships** - We nurture real relationships with honesty, integrity, and transparency.

**Strive for excellence** - We inspire every member of our team to go the extra mile and deliver outstanding service.

**Make an impact **-We work smarter with our colleagues, our customers, and their clients to leave a positive impression.

**One team, one vision** -We are one team - unified - with one vision and all work together to achieve it.

**Key Responsibilities**:

- To set, monitor and maintain efficiency and quality targets for the team.
- To efficiently manage the workload of the team against priorities each day.
- To ensure the delivery of excellent customer service, achieving and maintaining the service levels for solicitors and their clients.
- To work closely with staff to enhance their knowledge and performance, assessing training and development needs.
- To conduct regular meetings with staff to discuss performance and provide feedback, managing any performance issues.
- Managing disciplinary processes with staff where required
- To work closely with the management team to continuously improve performance and share best practice.

**Personal Specification**:

- Excellent organisational skills
- Excellent communication and presentation skills
- Problem solving
- Customer focused approach
- Good standard of computer literacy
- Ability to motivate staff to achieve excellent service and service levels
- A proven track record of supervisory/managerial role is desirable
- English and Maths to G.C.S.E standard Grade C or equivalent
- Prioritisation skills
- Delivery focused, ability to deliver
- Ability to work under pressure in a dynamic environment to address business needs
- Computer literate

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Chorley

Reference ID: Rehabilitation and Further Treatment Team Leader

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