Post Room Team Leader

7 months ago

Chorley, United Kingdom Speed Medical Full time

Speed Medical is one of the largest providers of medico legal reports in the UK, working in partnership with solicitors dealing with personal injury claims. As well as medical reports, Speed Medical can also obtain medical records, provide rehabilitation services and any further treatment required following a personal injury.

**The Role**:
This is a key role within the business, underpinning the workflow throughout the business. This role involves managing a team of staff both part-time and full-time to ensure the targets and service levels in delivering the incoming work throughout the business are met.

Priorities and workloads also need to be managed and varied according to the requirements of our customers who are the operational areas e.g. month end priorities and specific requests from operational departments.

**Our Values**:

- **Customer First**

We listen to the needs of our customers and always put them at the heart of what we do
- **Real relationships**

We nurture real relationships with honesty, integrity, and transparency
- **Strive for excellence**

We inspire every member of our team to go the extra mile and deliver outstanding service
- **Make an impact**

We work smarter with our colleagues, our customers and their clients to leave a positive impression
- **One team, one vision**

We are one team - unified - with one vision and all work together to achieve it.

**Key Responsibilities**:

- Manage the distribution of mail throughout the Group
- Internal postal drop off and collection between the 3 Speed Medical buildings (Buckshaw Village and Clayton-Le-Wood area)
- Report on outgoing expenditure each month
- Monitor confidential waste collections and schedule ad hoc collections as required
- Ensure stationery levels across all 3 sites are monitored
- To set, monitor and maintain efficiency and quality targets for the team
- To efficiently manage the workload of the team against priorities each day
- Liaise with external suppliers of the post room equipment and machinery
- To ensure the delivery of excellent customer service, achieving and maintaining the service levels for solicitors and their clients
- To work closely with staff to enhance their knowledge and performance, assessing training and development needs
- To conduct regular meetings with staff to discuss performance and provide feedback, managing any performance issues
- Managing disciplinary processes with staff where required
- To work closely with the management team to continuously improve performance and share best practice
- Telephone Stats
- Audits and Call Monitoring

**Required Specifications**:

- Full UK driving license
- Over the age of 21
- These requirements are in line with the postal drop off and collection responsibility and use of the company pool car_

**Personal Specifications**:

- Excellent organisational skills
- Excellent communication and presentation skills
- Problem solving
- Customer focused approach
- Good standard of computer literacy
- Ability to motivate staff to achieve excellent service and service levels
- A proven track record of supervisory/managerial role is desirable
- Experience working in a post room environment is preferred but not essential
- Team leader experience is preferred but no essential
- Prioritisation skills
- Delivery focused, ability to deliver
- Ability to work under pressure in a dynamic environment to address business needs
- Computer literate

**Package**:

- 37.5 Hours, Monday-Friday
- Company Stakeholder Pension
- 20 days Annual Leave plus Bank Holidays
- Optional health care scheme after a qualifying period
- 2 work parties per year

**Job Types**: Full-time, Permanent

Pay: £24,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Reference ID: Post Room Team Lead

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