Guest Services Executive

1 week ago

London, United Kingdom Tobacco Dock Venue Limited Full time

**Guest Services Executive**

Be a part of something extraordinary. Since its relaunch in 2012, Tobacco Dock has developed a reputation as one of London’s leading events venues and co-working spaces. A combination of adaptable and stylish spaces, award-winning catering, cutting-edge audio-visual services and, most importantly, an exceptional team.

In addition to world leading events, the venue is also home to ‘Tobacco Dock Workspaces’ which provides a series of flexible, creative and unique co-working spaces and private offices. Our tenants include a diverse range of start-ups, scaling businesses and charities. Could you be the window to our business?

We’re looking for a business administrator for our lively, creative, and busy office. We need someone with excellent customer service and time keeping skills with the ability to perform well under pressure servicing a wide range of stakeholders. An enthusiastic ‘can-do’ attitude is a must have, as well as being highly organised in managing high volumes of day-to-day tasks and projects.

As the face of our business, you’ll be the first point of contact for our tenants, clients, staff, and guests alike. You’ll need a friendly and approachable attitude and have an excellent telephone manner. You must also possess exceptional office management skills.

**Customer Service**
- Behaving as a brand ambassador and provide a warm professional welcome to all visitors.
- Delivering a consistently high level of concierge style customer service.
- Responding efficiently to all internal requests and providing administrative support within tight deadlines.
**Workspace Support**
- Building strong relationships with tenants and establishing yourself as the ‘go to’ point of contact.
- Supporting the community manager with workspace sales, tenant onboarding and ongoing tenant services.
- Administration of tenant memberships and related IT software systems.
**Office Administration**
- Answering phones and transferring calls, taking messages, and passing them on as required.
- Scheduling and receiving deliveries and management of the post room.
- Scheduling appointments and events, preparing meeting and arranging refreshments.
- Ordering office stationery and other supplies.
**IT & Telecoms**
- Keeping software systems up to date with relevant data and compiling reports as required.
- Preparing documents by printing, copying, and binding
**Finance Administration**
- Administration of purchase orders, invoicing & processing company credit card receipts.
- Supporting administration for departmental and special project budgets.
**Business Administration Skills and Qualifications**

Office Management, Customer Service, Reception, Organisation, Proficiency in Microsoft Office Suite & Apple Products, Time Management, Written & Verbal Communication, Attention to Detail, Problem Solving, Multi-tasking, Order Management, Billing, Reporting, Researching, Ordering, Invoicing, Scheduling, Typing, Computer Skills

Reference ID: GuestServicesExec-Jan22

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Private medical insurance
- Sick pay
- Wellness programmes
Schedule:

- 8 hour shift
- No weekends
- Overtime

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- customer service: 2 years (preferred)
Work remotely:

- No

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