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Administration Support
2 months ago
**Administration Support - PropTech company - £30-32K PA**
**2 days Work from Home / 3 days based in Swanley, Kent**
Are you a sound administrator who can work collaboratively with a busy small team environment?
Do you have Property Management / Inventory / Property Inspection experience?
Our clients are leading the way in the latest property information and report management (inventory) technology. Servicing the Estate Agency Sector and Partner clients across the property sector they are a growing business, and as a direct result have a vacancy for a full time administrator.
The job role is varied, but covers the sales administration and supporting the sales team.
**Responsibilities**
**Support**
- Provide first line support for all “Partners” (franchises and direct clients) using the support system.
- Regularly review and update the companies FAQ’s documentation
- Provide online training to product users.
- Supporting the sales process and ongoing account management
**New Client Onboarding**
- Assist with the configuration and training for new clients.
- Providing software demos to potential clients and following up to ensure satisfaction and explaining new features.
**Product Development**
- Assist with the testing of new releases / features / updates.
- Quality Control Support
- Assist the complaint handling team in identifying and resolved reported issues.
**Key Skills**
- Brilliant with people, passionate about customer support
- Clear and concise, excellent written and spoken English
- Excellent IT skills - familiar with using IT systems with ease
- Extremely disciplined and timely. All jobs finished by the end of the day.
- Process driven.
- The ability to work autonomously and as part of an evolving team.
- Attention to detail.
- Experience of working in the property industry and/or a support team would be advantageous.
The role will be 9-5 Monday to Friday, and your WFH days will be Monday and Friday.
Tues, Wed and Thurs will be office based in Swanley. (there may be some flexibility here)
Salary Circa £30,000 PA
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