Administration Support Team Leader
4 months ago
**Administration Support Team Leader**
**£35-40K PA**
**Swanley, Kent**
Are you a sound team leader who can work collaboratively with a busy small team environment?
Do you have Property Management / Inventory / Property Inspection experience?
Our clients are leading the way in the latest property information and report management (inventory) technology. Servicing the Estate Agency Sector and Partner clients across the property sector they are a growing business, and as a direct result have a vacancy for an Administrative Support Team Leader.
A critical skill of this role is the ability to manage, nurture and support your team ensuring process and procedures are put in place to deliver the high level of service expected of the company, solve day to day problems, manage complaints and ensure excellent communication and overall support of the team.
**Responsibilities**
**Support**
- Provide first line support for all “Partners” (franchises and direct clients) using the support system.
- Regularly review and update the companies FAQ’s documentation
- Provide online training to product users.
- Supporting the sales process and ongoing account management
**New Client Onboarding**
- Assist with the configuration and training for new clients.
- Providing software demos to potential clients and following up to ensure satisfaction and explaining new features.
**Product Development**
- Assist with the testing of new releases / features / updates.
- Quality Control Support
- Assist the complaint handling team in identifying and resolved reported issues.
**Key Skills**
- Brilliant with people, passionate about customer support
- Clear and concise, excellent written and spoken English
- Excellent IT skills - familiar with using IT systems with ease
- Extremely disciplined and timely. All jobs finished by the end of the day.
- Process driven.
- The ability to work autonomously and as part of an evolving team.
- Attention to detail.
- Experience of working in the property industry and/or a support team would be advantageous.
The role will be 9-5 Monday to Frida in Swanley.
There maybe the opportunity of 1 x day WFH
Salary Circa £35-40,000 (DOE) PA
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